December 2014 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: December 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: December 10, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 9, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MS

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Disclosure verification of debt
Sub-Issue: Right to dispute notice not received

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IN

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: December 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 9, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Other

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Managing the loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: December 9, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card

Issue: Balance transfer

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: December 7, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: December 10, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.