February 2014 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: February 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 13, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 13, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: UT

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AK

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 13, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Consumer Loan
Sub-Product: Personal line of credit

Issue: Shopping for a line of credit

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 10, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Closing/Cancelling account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AL

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.