May 2014 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: UT

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 15, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Credit card

Issue: Balance transfer

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 20, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AL

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 9, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Taking out the loan or lease

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card

Issue: Other

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 9, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 20, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 16, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Billing disputes

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Credit card

Issue: Balance transfer

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.