June 2014 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: June 26, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MI

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 23, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 25, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Credit card

Issue: Late fee

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 25, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 26, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 26, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 25, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Taking out the loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MO

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.