July 2014 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

Do you have a complaint against USAA?

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Complaint Details:

Date of Complaint: July 31, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: July 30, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: July 29, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NE

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Deposits and withdrawals

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: July 30, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: July 30, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: July 29, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.