August 2014 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: August 7, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 6, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Mortgage
Sub-Product: Conventional adjustable mortgage (ARM)

Issue: Application, originator, mortgage broker

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Shopping for a loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 14, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KS

Product: Mortgage
Sub-Product: VA mortgage

Issue: Loan servicing, payments, escrow account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 11, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: August 6, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 13, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Problems when you are unable to pay

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 7, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WV

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: August 12, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WY

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.