September 2014 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: September 6, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 8, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 7, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: September 5, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 7, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 1, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NH

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 2, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: September 4, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AE

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 2, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: DC

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.