January 2015 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 717 complaints against USAA. USAA ranked Number 35 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: January 26, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KS

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: January 23, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Credit card

Issue: Unsolicited issuance of credit card

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: January 28, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Shopping for a loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: January 27, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Debt collection
Sub-Product: I do not know

Issue: Improper contact or sharing of info
Sub-Issue: Contacted me after I asked not to

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: January 28, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MT

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: January 27, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MS

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: January 26, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: January 24, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: January 27, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: January 28, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Customer service / Customer relations

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.