February 2015 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 717 complaints against USAA. USAA ranked Number 35 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: February 4, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CT

Product: Credit card

Issue: Customer service / Customer relations

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 2, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WI

Product: Debt collection
Sub-Product: Mortgage

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was discharged in bankruptcy

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 2, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 2, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 2, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MO

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 3, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AL

Product: Credit card

Issue: Billing disputes

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 3, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 2, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MO

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 4, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 4, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Bank account or service
Sub-Product: Savings account

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with non-monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.