February 2015 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 717 complaints against USAA. USAA ranked Number 35 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: February 11, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Delinquent account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 12, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 13, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Credit card

Issue: Transaction issue

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 11, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card

Issue: Credit card protection / Debt protection

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 12, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: February 11, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 11, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WI

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 13, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Taking out the loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 13, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 12, 2015

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.