May 2016 Complaints Against USAA

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2016, the CFPB received 979 complaints against USAA. USAA ranked Number 28 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 18, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 17, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: DE

Product: Credit card

Issue: Balance transfer

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 17, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KS

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 17, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 17, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IL

Product: Credit card

Issue: Arbitration

Full Complaint:
My wife and I bought airplane tickets to XXXX for a one week vacation. My wife was in a XXXX and suffered a XXXX. She underwent XXXX. The doctor ordered a 5 day XXXX XXXX. In order to accommodate the doctor ‘s order I had our return flight plane tickets moved two days back – incurring a variety of fees and charges totaling XXXX {0.00} per person, The mastercard website says ” Provides reimbursement for non-refundable cancellation or change fees if you are required to cancel a trip, prior to departure and reimbursement for eligible travel on a common carrier in the event your trip is interrupted due to a covered reason and you have purchased your common carrier tickets with your eligible MasterCard card. ” It seems pretty obvious to me that we qualify for reimbuirsement from USAA/MasterCard.

I contacted USAA with regard to making a claim and they referred me to file a claim with a company called XXXX. Despite the fairly easy open and shut case I presented, XXXX rejected my claim. In my humble opinion, XXXX is a company in the business of not paying claims. The claim ( # XXXX ) was extremely difficult to file as XXXX employee XXXX XXXX claimed the documents I was require to upload to the XXXX server ” were corrupt before I uploaded them ” so he could not ” see them ”. Kind of annoying like someone telling you the letter you sent them arrived wet and they know you mailed it wet. Also, the XXXX Fax line was often down and XXXX made contradictory statements with regard to whether the documents I uploaded repeatedly and faxed repetedly were viewable. In the end, I am left with the impression XXXX is in the business of not paying claims.

Regardless of what XXXX and USAA have agreed upon, it is my opinion that USAA promised to reimburse my airline fees and has not done so. I will upload documents that support my claim.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 18, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 18, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Making/receiving payments, sending money

Full Complaint:
On XXXX/XXXX/2016, I called my bank, USAA ( XXXX ) to initiate a stop payment on an {0.00} check for the reason that I had already made the payment over the phone which was significantly less than expected. The check was to be sent by USAA to a credit union ( XXXX XXXX XXXX XXXX ). According the USAA representative, the stop payment was initiated successfully.
However, on XXXX/XXXX/2016, while looking at my account, the check in which the supposed stop payment was successfully initiated had indeed gone through anyway for the {0.00}. This caused my account to go into the negative, and initiated an automatic {0.00} cash advance from my credit card in order to cover the cost. I then called USAA to ascertain why the check had gone through even though a stop payment was initiated. I was told that the representative I had spoken to on XXXX/XXXX/2016 made an annotation on my account in regards to the stop payment but did not actually initiated it as requested. The representative then kept apologizing but told me that there was nothing they could do as the check had already cleared. So here I am left with a negative account balance and a cash advance on my credit card which could involve substantial fees and the only recourse I receive from a bank in which I ‘ve been a member for almost XXXX years was simple apology for their mistake.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: May 17, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 18, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: May 18, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: ID

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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