August 2016 Complaints Against USAA

Compiled from Public Data by FairShake

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2016, the CFPB received 979 complaints against USAA. USAA ranked Number 28 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 15, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 15, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Bank account or service
Sub-Product: Savings account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes the complaint is the result of a misunderstanding


Complaint Details:

Date of Complaint: August 16, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Settlement process and costs

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 15, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Full Complaint:
Where to begin with USAA BANK is hard cause they have hurt so many aspects of life not only then when they criminally stole money from our accounts but now that they keep lying about there illegal regulation rules. They are soul crushers and will stop at nothing to steal money and with the services they have they use terms and conditions that are so farse to steal your money and take everything including committing severe fraud.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 15, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 16, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: (CD) Certificate of deposit

Issue: Account opening, closing, or management

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: August 15, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Bank account or service
Sub-Product: Savings account

Issue: Deposits and withdrawals

Full Complaint:
On XX/XX/XXXX, I reported to USAA bank that my card was lost, on the same day that it was lost. I was told that my account was closed and they and they were going to refund me the {0.00} that was in my account in the next 30 days. When I called on XX/XX/XXXX they told me the account was still open. We got conflicting stories from various USAA customer service people. On XX/XX/XXXX they told me the check from XXXX XXXX from XXXX XXXX XXXX, XXXX 2011 for {00.00} was deposited into the account. I told them that ” this was not my money, do not cash that check. ” I tried to log into my mobile app and is said ” For security reasons my account is temporarily closed. ” On the next day I was told a check for {00.00} had been withdrawn. I asked them why did you permit this withdrawal when there was only {0.00}. in the account. I was told ” It is because you have such great credit. ” On XXXX XXXX I spoke with a manager at USAA and they said ” I was responsible for any deposit that were made. ” I then received a letter in the mail that showed it has a signature which is printed, and contains information inconsistent with all previous deposits I have made. I have asked if they have investigated the situation, and looked into the person who deposited the check, and the money that was withdrawn in Ohio ( even though I live in XXXX ). The bank has told me there has been an investigation but refused to share any information. The bank repeatedly insists I am responsible for this money, even though I did all of my due diligence, informing the bank that the card was missing, that the deposit was fraudulent and should not be cashed. I was treated disrespectfully throughout, and was spoken to in a rude manner every time.

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 16, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Full Complaint:
I am a victim of identity theft. Several years ago my bank, XXXX, had a data breach. My sensitive information including name, social security number, date of birth and address were sent to over XXXX people. Several accounts were open in my name without my knowledge or consent. This account was opened as a result of this identity theft. Later I also suffered a hack due to XXXX and XXXX. I have attached documentation of the identity theft and hack. I disputed this directly with the company and did not get a response.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 15, 2016

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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