April 2017 Complaints Against USAA

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: April 18, 2017


State: NY

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account terms

Full Complaint:
I have been a Policy Holder with USAA since XXXX as well as a Credit Card Holder for more years than I care to remember. The past several years my credit cards have been hacked into where services or products were ordered by the HACKERS. I notified USAA and they were Quick to provide me with New credit cards as those cards that were hacked into was Deactivated. This happened so often it was sickening. During XXXX I wrote to the Texas Department of Insurance. They contacted USSA & XXXX XXXX in the Executive Soloutions D epartment who was assigned to resolve my issues. He did nothing, no return calls or e-mail replies as others in the Credit Card Department who were assigned to look into all the DISPUTED charges and never questioned the vendors who charged my credit cards for unauthorized purchases. I then CANCELED both cards on or about XXXX XXXX XXXX which had a combined credit line of XXXX . I filed a Formal Complaint with the XXXX Credit Card XXXX on XXXX XXXX XXXX . I went on line yesterday XXXX XXXX . XXXX is alleging I was delinguent in not paying {0.00} in which USAA lied. I had a XXXX XXXX ) Balance.. It was I that closed out my Credit Cards with USSA. As a result of their actions, my FICO score of XXXX was reduced to XXXX . USAA tarnishes my character & reputation by their untrained negligent personnel.. In all my dealings with lower eschlon personnel, Supervisors and Executive Solutions Personnel, who never returned my calls, and through this Fiasco of the la st 3 or 4 years where I never get to speak to the same person twice. When I call USAA I have to undergo Cross Examination as if I was a criminal. They want my USAA Membership # which is XXXX , My telephone # XXXX XXXX XXXX . My XXXX letter PIN #, My Social Security # XXXX ‘s Maiden name and the XXXX numbers that appear on the TOKEN that was given to me. Now that I passed scrunty I was asked the name & person I was to speak to. That person was NEVER there. I sent e-mails even to the USAA CEO XXXX XXXX , never to receive the courtesy of a reply or asknowledgement of the CEO XXXX who never assigned some person to respond to my phone calls or e-mails. Is it any wonder that I canceled both credit cards? XXXX XXXX requesting that CFPB conduct an Investigation AND an INTERNAL AUDIT a t USSA in XXXX XXXX , Texas XXXX so the CFPB can uncover how ill traine d USAA actually is in that one Dep artment does no commucate with another. It ‘s so inefficient, you could pull your hair out in scher disgust. USAA had requirements of being a XXXX XXXX to be come a member. However. the services which was Superior at one tim e diminished to Poor & Abominal, w hich is why with thousands of Officers leaving USAA in droves. and the loss of millions of dollars in Premiums & Billing in the Credit Department, USAA now has operned their doors tyo anyone foolish enough to want to be a USAA member. The USAA i knew is long gone & the proper send off whould have been to have a Funeral Service for USAA. Please acknowledge receipt of this inclusive Bill of Particulers.Further XXXX is now conducting an investigation as requested by me on XXXX . I have no doucuments to submit at this time. My hone phone # is XXXX XXXX . My e-mail is XXXX XXXX XXXX . I extend my best wishes to you at this time in attempting to resolve these issues, especially having my FICO Score to returned to XXXX I have NO Debts, No Mortgage or Car : Loans or Personal loans. I asm financially secure and sound as I have NO Debts which is worth repeating. Respectfully Submitted XXXX XXXX XXXX XXXX XXXX ( XXXX ).

Company response:

Response Type: Closed with monetary relief

Public Response:
Company believes complaint represents an opportunity for improvement to better serve consumers

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.