Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.
Date of Complaint: May 3, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: LA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 1, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 3, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Public record information inaccurate
Response Type: Closed with non-monetary relief
Public Response:
Company believes complaint is the result of an isolated error
Date of Complaint: May 1, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
Full Complaint:
Initial Complaint : XXXX Response : Dear CFPB, I did not receive any calls from USAA. I informed USAA that my cell phone was stolen and provided them with an alternate contact number. They could also have direct messaged me through USAA.com. I contacted USAA numerous times with calls and direct messaging. I was told to call, but when I telephoned, I was transferred repeatedly and consistently to numerous departments with no help or answers. If I visited USAA.com multiple times, it was to open accounts for my XXXX children or to address Christmas money being transferred to them, not for my own personal use. I had to file a complaint to get them to talk to me. First, I left my purse on the counter while shopping during Black Friday, but it was later returned. Secondly, my van was broken into and my phone, purse, and personal items were taken. A couple of my cards were compromised. As a result, I looked further into my accounts. I confused this card with a XXXX card and application. I explained to USAA that I had no knowledge of the account or card when I telephoned and needed to close it. Why would I go through all of this for {.00}? I have slowly been transitioning to my new home at XXXX XXXX XXXX in XXXX , Virginia while it is being renovated, so I havent fully changed my address yet. Regardless, derogatory information was reported to the credit bureaus while this issue was supposedly under investigation. I was told that the first investigation was inconclusive. Negative information should not have been reported to the credit bureau if the credit card account was under investigation, and I was not aware of the results.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 2, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Full Complaint:
My name is XXXX XXXX XXXX XXXX , and sadly I have had to file numerous FTC Complaints against my Bank USAA XXXX XXXX XXXX . I have had more problems with USAA in the last 3-4 years than I have had since I joined when I was XXXX -years old. I have had to file complaints ranging from not updating accounts accurately to Credit Card issues that I have never, ever had before! Currently USAA via a contracted Mortgaging Company- XXXX XXXX is not taking my monthly Mortgage Payment automatically out of my USAA Checking account on the XXXX of every month as I signed up for. I was led to believe that the previous USAA contracted Mortgage Servicing Company , XXXX ( sp ), was not doing a good job an d USA A had numerous customer complaints and this is why they switched me to XXXX XXXX I have recently learned, via talking to USAA Mortgage Servicing Agents, that USAA has ab out 4 Mortgage Servicing Companies contracted and I believe XXXX is still one. I had no issues with XXXX , as they took my payment out religiously on the XXXX of every month regardless of weekend or holiday. I have talked with everyone at USAA there is to speak with and XXXX XXXX and this issue has never been resolved. All I have ever gotten is excuses, and as of this morning at XXXX CST XXXX XXXX has still not processed my Mortgage Payment. I once again called USAA this morning and spoke with a XXXX in USAA Mortgage Department and once again told her USAA nee ded to get this fixed- but have very little hope of that as have already complained enough. Any assistance you can render would be appreciated, as not taking out a Mortgage Payment of over XXXX dollars a month, when scheduled makes it difficult to manage ones finances properly. Thank you in advance for any assistance you may render in this matter! XXXX XXXX XXXX XXXX XXXX .
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 2, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MA
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 2, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won’t increase or decrease your credit limit
Full Complaint:
My complaint is against USAA Federal Savings Bank as it specifically relates to my XXXX XXXX XXXX XXXX XXXX Credit Card. This complaint is regarding an extreme reduction in my line of credit that increase my debt-to-credit ratio to over XXXX XXXX after I had immediately reduced my debt-to-credit ratio by making 4 payments. On XXXX XXXX , XXXX my XXXX XXXX XXXX XXXX XXXX Credit Card reflected a Credit Limit amount of {000.00} and a balance owed of {000.00}. Over the span of XXXX days I made the listed payments totaling {000.00} – XXXX {0.00} ; {00.00} ; {00.00} on XXXX XXXX , XXXX and {0.00} on XXXX XXXX XXXX ). Bringing the balance down to {00.00} and improving my debt-to-credit ratio to XXXX XXXX of my credit limit. Note : ( I have over XXXX XXXX history with XXXX and none of my accounts have been late or have had a negative review and this is reflected in my credit report from Transunion, Experian, and Equifax XXXX . Per my conversation with a USAA Bank representative on XXXX XXXX , XXXX , I was told that on XXXX XXXX , XXXX they reduced my line of credit to {00.00} and that they sent me a letter letting me know about this and this was due to some adverse information on my credit report. The request for reconsideration of their action and that the decision be reversed was declined. I informed USAA Bank that this action did not reward good behavior, that it in fact punished me because my debt-to-credit ratio increased to slightly over XXXX XXXX and that this was just after I had made them a payment of {000.00}. I pulled my Annual Free Credit Report on XXXX / XXXX / XXXX and after carefully reviewing my report I do not see anything on my credit that is negative to warrant such an impetuous action on their part. I questioned if this financial institution has a genuine and sincere interest in supporting the family members of a military veterans. I have faith in USAA Bank and I hope this is just a misunderstanding. I am also reaching out to CFPB for support on this matter. I would like my {000.00} line of credit restored.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 2, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Full Complaint:
This is in reference to two complaint file with the CFPB ( Please see attached, I try to submit the notes below via ” feedback ” however I kept getting the error message that the page was not found. Complaints # XXXX and XXXX Both companies alleged to have sent the results summary was sent to of you for review On XXXX XXXX 2017 , However as of today XXXX 2017 I have never received anything from USAA or XXXX . They have validated the debt with XXXX without providing any supporting documents. As listed on the complaint files, my mailing addresss is : XXXX , XXXX XXXX XXXX XXXX XXXX , CA XXXX
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company can’t verify or dispute the facts in the complaint
Date of Complaint: May 2, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Full Complaint:
USAA has taken XXXX of my retirement checks for {00.00} plus {0.00}. I have attached police reports with the issue.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 3, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Complaint Tags: Servicemember
Response Type: Closed with monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.