May 2017 Complaints Against USAA

Compiled from Public Data by FairShake

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In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 3, 2017


State: AL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
My name is XXXX XXXX XXXX XXXX , and I am a XXXX XXXX XXXX veteran of the United States XXXX pursuant to XXXX XXXX in XXXX . Sadly I have written you about this very same issue most recently, and it is still not fixed and has become more ludicrous than ever. Today, XXXX XXXX 2017, I received yet more correspondence from the XXXX XXXX XXXX XXXX out of XXXX Alabama asking for a ” fire declaration page-2nd notice. “. This agency is sub-contracted by USAA for Wind and Hail on my house. This is absurd considering this Monday or Tuesday, I received in the mail from USAA a co mplete and valid policy from the XXXX XXXX XXXX XXXX . So how can they possibly still require anything from me and why are they not going directly though USAA XXXX XXXX XXXX ? This makes the 7th correspondence I have received from the XXXX XXXX XXXX XXXX since XXXX XXXX 2017. I have contacted USAA cou ntless times about this to no avail. I contacted them again today and spoke to a XXXX . I told XXXX , USAA had XXXX options, get this fixed once and for all by Fri day ( whi ch I have no hope of occurring ) ; foreclose my mortgage as I really no longer care, and third I was going to write your organization again. This is sheer harassment plain and simple. Furthermore, it is odd I have had issues with one of the biggest players in Insurance, the Probate Judge of XXXX County Alabama XXXX XXXX , who has no formal legal training, and was the XXXX of XXXX for 12-years unt il had to step down for dubious reasons. Furthermore, XXXX XXXX has ties to former XXXX XXXX XXXX , who utilized law enforcement and other agencies to intimated citizens of Alabama. This letter from XXXX XXXX XXXX XXXX was signed by a XXXX XXXX XXXX , and did not include form they wanted me to sign. Furthermore, there are over XXXX veterans in this area. XXXX XXXX is a veteran and USAA is a veteran/service member bank. I do not know if there is any connection betwee n USAA, leadership, XXXX XXXX and XXXX XXXX but given all my issues this should more than likely be explored by the appropriate personnel or government agencies. I have had more issues with USAA of all di fferent sorts the last 3-4 ye ars than I have had since I joined when I was XXXX -y ears old and e nlisted in the XXXX . For reference, XXXX and XXXX County is one of the richest cities/ counties in the State of Alabama XXXX with alot of billionaires and multi-millionaires, which translates to a lot of influence.Thank you for any assistance in a advance. PS : In my subdivision of XXXX XXXX , most houses survived bot h Hurricane XXXX and XXXX with minimal damage, so really why the requirement for wind and hail or at least a significant discount?

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint caused principally by actions of third party outside the control or direction of the company

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.