Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.
Date of Complaint: May 28, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information is missing that should be on the report
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 31, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IN
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 31, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NE
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
Complaint Tags: Servicemember
Response Type: Closed with monetary relief
Public Response:
Company believes complaint is the result of an isolated error
Date of Complaint: May 27, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Full Complaint:
USAA Federal Savings Bank And XXXX XXXX can not effectively communicate ; USAA Home Value Monitoring on my Residence- XXXX XXXX XXXX XXXX XXXX , AL XXXX is XXXX dollars while XXXX estimate XXXX dollars approximately after putting in over XXXX dollars in repairs/modifications ; XXXX numerous books Property Owners Associations etc … have ability to decrease home value and I have had significant issues with both my home owners association and City of XXXX , AL , XXXX ; Also XXXX veterans live in this area and U SAA is a military bank, run by ex-senior officers, so no telling what influences have played out here- not for me to figure out? My realtor with XXXX XXXX XXXX contacted USAA on my behalf asking for an explanation of the XXXX value and got transferred around to three different people/agents, they were then told an informal estimate would be emailed to me within 24-hours. This did not happen!!! I called USAA and talked with agent Friday XXXX XXXX XXXX . I had to repeat myself constantly. This agent then placed me on hold a very long time and then transferred me to wrong department in XXXX XXXX – I then had to repeat myself over and over again. I told both USAA and XXXX XXXX I wanted an informal estimate, and if it was XXXX below XXXX I wanted a complete written explanation as to why. I told XXXX XXXX they had 24-hours to sort this out with USAA and get back with me and they have not. XXXX my writing you yet again about another issue with USAA Mortgage servicing. I am beginning to lose count now. Any assistance would be greatly appreciated.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 31, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
Full Complaint:
In XXXX 2015, I an d m y Father refin ance my car wi th USAA Auto Loan and included in the that refinancing an insurance of debt protection insurance what would cover both of us if either of us had disability a nd/or death that the car would be paid in full. My father unfortunately passed and I became totally XXXX . I sent in all documents to USAA, death certificate as well as authorized them assess to my medical records. USAA, in turn, cancelled the policy and back dated payment then stated that they notified me of this information which did not occur. According to the policy, the car was to paid off on full with either condition occurring, not a policy cancellation. I asked for help with situation to get USAA AUTO to fulfill their part of this contract of paying this loan off. They now contacted others that are not on the loan stating that the vehicle is up for reposssion and has negative reports on my credit which should not when the contact clearly states what should occur. This has been a disservice to my family and I have been a member for years. I was not even notified by them of the issue I was told by other individual they told that was not on the loan ( poor consumer relations ) .NO ONE, NO ONE CONTACTED ME. I had to contact the company and none of information has changed.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 31, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 30, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MI
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Fee problem
Response Type: Closed with monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 27, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Full Complaint:
I am unsure as to where to start with this ongoing issue I have been having with USAA. However, it started in XXXX 2017 . On the XXXX , I noticed some fraudulent activity with my Checking account and filed a fraud case and had my bank card suspended and replaced. The bank told me on or about XXXX XXXX or XXXX that they were no longer conducting business with me and that the fraud case would take up to 75 days and that my funds would be available to me after the case was over. The end of XXXX I realized that my XXXX check had already been sent to USAA and I spoke to them on that day ( XXXX XXXX ) and the XXXX of XXXX to try and figure out what I could do as far as the funds of my check. I was informed that I was to wait 60 c alendar days. I called last week, XXXX XXXX , and was asked to call back on the following Monday, XXXX XXXX . I called again and was asked if it would be okay that they call me back with a resolution, when and if found. I accepted. I did receive an email the beginning of XXXX ( the XXXX to be exact ), that the Fraud case had been resolved and nothing on my part to do because the transactions were not mine. Today, XXXX XXXX , I received a letter in the mail that my ‘USAA Federal Savings Ba nk Accou nt ‘, bei ng the Checking Account # XXXX was being closed as of the date of the letter, XXXX XXXX , 2017 . I have been calling XXXX and then in XXXX about my funds sent from Veterans Affairs and whether they can send me my money to my new banking account or not and am still awaiting an answer. With the letter, I continue to be told to call if any questions. Up until now there is no resolving this issue with the bank ‘s customer service because the run-around does not stop with them but only continues after being placed on hold for ab out 15 minutes at the least, each time, at least once.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 27, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NY
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
Full Complaint:
I have a checking and savings account wit h USAA Federal Savings B ank bank for many years in XXXX XXXX , TX. They recently shifted to added security at login. Supposedly, they send a security code to an email address and then you enter the code. This is as far as I can get on a laptop. First, they send the code to an old email address no longer associated with my account ( I do n’t know what is on my profile for sure, because I can not login ). By the time I get into the old email account, copy the code and enter the code, it has evidently expired because I get an ” invalid code ” message. I tried it three times and no luck. The same error message appeared. So I called customer service three times and once spoke to a security rep supervisor. I entered my SS number, my 4-digit p in number, my member ID #, gave my bank debit card information and then they wanted more information about made-up past addresses lik e one from twenty-five yea rs ago ( wrong address ) when I worked for a company XXXX XXXX XXXX miles away from where I live now and ove r ten y ears ago ( the plant no l onger exists! ) After another half hour or so, the public records proved false, so at that point I told them the public record information was not right. Despite my protest that the answers were not correct, the rep continued anyway. What more could they possibly need, well they kept on asking. I finally said enough! I want to close the account. But they would not let me, cause I have not been verified. SSN, Member ID, 25 random o ther passwords and personal information from an incorrect ” public record ”? Please help me get my money out of this bank and close this horrible account or make them let me in to my own account.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: May 27, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: LA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.