May 2017 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 31, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: May 31, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
USAA Federal Savings Bank has been sending documents to an incorrect address. My physical address is NOT my mailing address. On XX/XX/XXXXUSAA purportedly sent notice that I was a co applicant on a loan. This letter would have been returned to sender. However, had I received the document I would have discovered that the information was incorrect and could have avoided what has transpired inXX/XX/XXXX.

Attached are all relevant documents that USAA Federal Savings Bank has provided to date. I was also expecting copies of any and all documents substantiating that I am in fact a co applicant. All documents provided are unsigned and have a street address where I live but can not receive mail.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: May 31, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
USAA Federal Savings Bank XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Re-assert.

I am writing to dispute a billing error in the amount of {00.00} on my account. The amount is inaccurate because the services were never received. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement.

Please investigate this matter and correct the billing error as soon as possible.

I am filing this new complaint regarding these new issues. USAA already told me they had the letter asking for someone else in the field to say the ear was needed for the columellaso please do not address this need for someone else in the field in your reply, as you already have the information and I will attach it here.

Things i am asking for — — — fair treatment under the FCBA. — — XXXX — — XXXX to be refunded..

Additionally, you found the XXXX in my favor, but then put it back on in XX/XX/XXXX instead of XX/XX/XXXX where I could dispute it and are charging finance fees from back then, rather than starting in XX/XX/XXXX.

USAA and XXXX XXXX have refused my phone-calls after promising to re-assert.

Thank you,

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.