June 2017 Complaints Against USAA

Compiled from Public Data by FairShake

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Can’t close your account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
USAA cancelled my debt and issued a XXXX IRS form for which I had to pay taxes on the forgiven amount. Per Internal Revenue Bulletin XXXX ( Removal of the 36-month nonpayment Testing Period Rule ) on XXXX XXXX , 2016 , creditors should not send you a XXXX form unless the debt is really canceled, extinguished, forgiven, and gone for good. I have disputed the accuracy of the account balance and past due amount with the credit bureaus asking that they be updated to show a {

Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Can't close your account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
USAA cancelled my debt and issued a XXXX IRS form for which I had to pay taxes on the forgiven amount. Per Internal Revenue Bulletin XXXX ( Removal of the 36-month nonpayment Testing Period Rule ) on XXXX XXXX , 2016 , creditors should not send you a XXXX form unless the debt is really canceled, extinguished, forgiven, and gone for good. I have disputed the accuracy of the account balance and past due amount with the credit bureaus asking that they be updated to show a {{{mpg_replace}}.00} balance and {{{mpg_replace}}.00} past due. However, the information does not update.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 28, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Checking or savings account
Sub-Product: Checking account

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Full Complaint:
On XXXX XXXX, 2017 USAA closed my account and refused to return all funds owed to me. {00.00} was deposited into the ATM own by USAA, deposit was made by cash. USAA decided that the account transactions were fraud and informed me that no money would be returned. Ive contacted USAA several times and sent them all documents of identification proving that I am the actual account holder. On several occasions USAA has hung up the phone when I was addressing my concerns. USAA has never emailed me or mailed a letter about this situation all form of communication was started by myself the account holder

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
USAA Federal Savings Bank has been sending documents to an incorrect address. My physical address is NOT my mailing address. On XX/XX/XXXX USAA purportedly sent notice that I was a co applicant on a loan. This letter would have been returned to sender. However, had I received the document I would have discovered that the information was incorrect and could have avoided what has transpired in XX/XX/XXXX. Attached are all relevant documents that USAA Federal Savings Bank has provided to date. I was also expecting copies of any and all documents substantiating that I am in fact a co applicant. All documents provided are unsigned and have a street address where I live but can not receive mail.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
On XXXX / XXXX / 2017 , USAA was contacted regarding information being reported on my consumer report from XXXX XXXX XXXX . They responded back to the investigation request stating that they have documentation verifying the information reported is accurate. However, according to the information submitted by me as part of the investigation request, as well as documentation submitted by XXXX , and also public records including credit reporting information, the information being reported is clearly inaccurate. They refuse to remove the record or cease reporting the inaccurate information related to account number XXXX .

Company response:

Response Type: Closed with explanation

Public Response:
Company can't verify or dispute the facts in the complaint


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


.00} balance and {

Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Can't close your account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
USAA cancelled my debt and issued a XXXX IRS form for which I had to pay taxes on the forgiven amount. Per Internal Revenue Bulletin XXXX ( Removal of the 36-month nonpayment Testing Period Rule ) on XXXX XXXX , 2016 , creditors should not send you a XXXX form unless the debt is really canceled, extinguished, forgiven, and gone for good. I have disputed the accuracy of the account balance and past due amount with the credit bureaus asking that they be updated to show a {{{mpg_replace}}.00} balance and {{{mpg_replace}}.00} past due. However, the information does not update.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 28, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Checking or savings account
Sub-Product: Checking account

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Full Complaint:
On XXXX XXXX, 2017 USAA closed my account and refused to return all funds owed to me. {00.00} was deposited into the ATM own by USAA, deposit was made by cash. USAA decided that the account transactions were fraud and informed me that no money would be returned. Ive contacted USAA several times and sent them all documents of identification proving that I am the actual account holder. On several occasions USAA has hung up the phone when I was addressing my concerns. USAA has never emailed me or mailed a letter about this situation all form of communication was started by myself the account holder

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
USAA Federal Savings Bank has been sending documents to an incorrect address. My physical address is NOT my mailing address. On XX/XX/XXXX USAA purportedly sent notice that I was a co applicant on a loan. This letter would have been returned to sender. However, had I received the document I would have discovered that the information was incorrect and could have avoided what has transpired in XX/XX/XXXX. Attached are all relevant documents that USAA Federal Savings Bank has provided to date. I was also expecting copies of any and all documents substantiating that I am in fact a co applicant. All documents provided are unsigned and have a street address where I live but can not receive mail.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
On XXXX / XXXX / 2017 , USAA was contacted regarding information being reported on my consumer report from XXXX XXXX XXXX . They responded back to the investigation request stating that they have documentation verifying the information reported is accurate. However, according to the information submitted by me as part of the investigation request, as well as documentation submitted by XXXX , and also public records including credit reporting information, the information being reported is clearly inaccurate. They refuse to remove the record or cease reporting the inaccurate information related to account number XXXX .

Company response:

Response Type: Closed with explanation

Public Response:
Company can't verify or dispute the facts in the complaint


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


.00} past due. However, the information does not update.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 28, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Checking or savings account
Sub-Product: Checking account

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Full Complaint:
On XXXX XXXX, 2017 USAA closed my account and refused to return all funds owed to me. {00.00} was deposited into the ATM own by USAA, deposit was made by cash. USAA decided that the account transactions were fraud and informed me that no money would be returned. Ive contacted USAA several times and sent them all documents of identification proving that I am the actual account holder. On several occasions USAA has hung up the phone when I was addressing my concerns. USAA has never emailed me or mailed a letter about this situation all form of communication was started by myself the account holder

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Struggling to pay your bill
Sub-Issue: Credit card company won’t work with you while you’re going through financial hardship

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
USAA Federal Savings Bank has been sending documents to an incorrect address. My physical address is NOT my mailing address. On XX/XX/XXXX USAA purportedly sent notice that I was a co applicant on a loan. This letter would have been returned to sender. However, had I received the document I would have discovered that the information was incorrect and could have avoided what has transpired in XX/XX/XXXX. Attached are all relevant documents that USAA Federal Savings Bank has provided to date. I was also expecting copies of any and all documents substantiating that I am in fact a co applicant. All documents provided are unsigned and have a street address where I live but can not receive mail.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: June 29, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
On XXXX / XXXX / 2017 , USAA was contacted regarding information being reported on my consumer report from XXXX XXXX XXXX . They responded back to the investigation request stating that they have documentation verifying the information reported is accurate. However, according to the information submitted by me as part of the investigation request, as well as documentation submitted by XXXX , and also public records including credit reporting information, the information being reported is clearly inaccurate. They refuse to remove the record or cease reporting the inaccurate information related to account number XXXX .

Company response:

Response Type: Closed with explanation

Public Response:
Company can’t verify or dispute the facts in the complaint


Complaint Details:

Date of Complaint: June 30, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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