Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.
Date of Complaint: June 8, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 10, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: WA
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Was approved for a loan, but didn’t receive the money
Full Complaint:
XXXX XXXX notified me that USAA is not relaying information timely so it is hindering my use of their services
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 8, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: WY
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 9, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CT
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 11, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 8, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Full Complaint:
Yes, my name is XXXX XXXX . I have written before about this issue with USAA Federal Savings Bank Mortgage Services, Homeowners Insurance Services- in particular XXXX XXXX XXXX XXXX out of XXXX Alabama and XXXX , w hom USAA uses to service their mortgages. I am currently trying to sell my home as a direct result of very exceedingly shoddy service by all the above listed corporations. To the point. Yesterday I spoke with XXXX XXXX of USAA, who USAA assigned to investigate these matters. XXXX XXXX was unable to find any voice recordings of myself nor my realtor of XXXX XXXX XXXX , in XXXX Alabama- f or the last 30-days. This is odd as USAA reco rds every call! Second, XXXX XXXX claimed USAA does no t provide any informal property appraisal ‘s. As I explained to XXXX XXXX , why was this simply not originally told to my realator, instead of her being transferred 3-times, and myself whne I was transferred everywhere but right department at XXXX – t his says nothing of USAA agent I spo ke with simply not telling me this to begin with. XXXX XXXX was also supposed to call my realator and explain this when we humg up and she did not. XXXX XXXX also asked if, I wanted USAA to re investig ate XXXX XXXX XXXX XXXX out of XXXX Alabama, and I told her i f USAA was n ot smart enough to figure out on there own they needed to so then I was not going to tell them to do so! Furthermore, I have had issues, as I have told you before with the Probate Judge of XXXX County- XXXX XXXX , who has ties to XXXX XXXX XXXX XXXX out of XXXX Alabama . I al so told you I have had issue with City of XXXX , and my Property Owners Association- XXXX XXXX XXXX XXXX . Additionally, I told you, XXXX numerous books these entities have various means of lowering residents property value. Therefore I am submitting attached file demonstrating this, as evidence. Sadly, I have been put though ringer by just about everybody since I bought this house last XX/XX/XXXX – ergo why I am selling, in large part. XXXX , renowned authority severa l thousand people a yer commit XXXX due to Homeowners Association/POA XXXX . I will simply not be one o f those unfortunate individuals. Any assistance you can provide in this matter would be appreciated.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 8, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: KS
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 8, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 10, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 11, 2017
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: OK
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Full Complaint:
My complaint is against the USAA mortgage procedures and the people who work in the USAA mortgage refinance section. I have been a member since late XXXX . I am presently retired and purchased my home through the XXXX XXXX XXXX . I never had a problem with the XXXX XXXX XXXX . My trouble started when I refinance the house with USAA a bank located in Texas. The latest to the series of unprofessional practices happen recently when I tried to refinance the house once again. To keep things short ; the USAA Mortgage section without informing me or calling me just simply change, on their own, the loan amount. It was raised by {00.00} and my closing fee increase by 400 %. I am sure they hope I would not notice it. The loan should have been lower since five days before I made another payment to the bank under the present loan reducing my principal, but they increase the loan amount. All of this without previous notice and on the same day the title company notified me that closing is next. No heads up and they did this a couple of days when we where suppose to close who do they think they are? Am I supposed to sign a contract that they keep changing to hours before we close? I should have known since I was unable to speak with the loan manager. She conveniently made herself unavailable routing me continuously to other several individuals who where clueless about my refinance. They were automats who did things according to their method-operandi without any regard, respect, understanding, listening to me. It was difficult the hold way. No one person , USAA contractor , had the authority to listen just the original loan manager had the power but was unavailable all of the time. Anyone who feels they have to re-finance and you are pushing XXXX , I STRONGLY suggest go somewhere else. This people feel that if you are old you can be taken advantage. Beware – USAA have change a lot and they rather have a pound of your flesh than to respect your needs. They should not be allowed to operate.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.