July 2017 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: July 12, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: July 12, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error

Complaint Details:

Date of Complaint: July 11, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WV

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: July 11, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: July 13, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Checking or savings account
Sub-Product: Savings account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint represents an opportunity for improvement to better serve consumers

Complaint Details:

Date of Complaint: July 13, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AR

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
I opened an account with USAA on XX/XX/XXXX. A transfered was completed from my existing account with XXXX XXXX XXXX to USAA. Then I completed the online documents provided by USAA.

A call was made to USAA on XX/XX/XXXX because the account reflected a ” hold ” until XX/XX/XXXX. The customer service representatives could n’t tell me why there was a hold. All they would said is the account is under view. However, no one has been assigned to review the account yet. So I was advised to call back next week.

How can this institution agree to open a new, acceptance funds from another bank, and then place a hold on those funds without any real explaination until XX/XX/XXXX?

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error

Complaint Details:

Date of Complaint: July 13, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
USAA reporting late payment and upon review of documents submitted previously I still maintain the following which this company has yet to address : ” USAA Federal Savings Bank has been sending documents to an incorrect address. My physical address is NOT my mailing address. On XX/XX/XXXX USAA purportedly sent notice that I was a co applicant on a loan. This letter would have been returned to sender. However, had I received the document I would have discovered that the information was incorrect and could have avoided what has transpired in XX/XX/XXXX ” SEE ATTACHED EXH A.

Sure they called XXXX XXXX several times but we all know the amount of nusiance calls received, however, that does n’t get USAA off the hook for failure to contact me. I checked my credit report and it lists my employer and phone number. They could have easily contacted me to resolve the missed payment. I also have the absolute right to know I signed for a loan and review for proper contact information. If this turned out to be fraud what would USAA do exactly. They fail to address my issue or return my phone calls.

Look I am still in XXXX and this has tanked my credit score. I have attempted to contact USAA and left numerous voice mails and NO ONE returns my call. Who do I complain because this company does n’t return phone calls.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: July 13, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off

Full Complaint:
In XX/XX/XXXX, USAA issued me a Form XXXX in the amount of {00.00}, in which they relinquished their rights to collect on a default loan against a XXXX XXXX XXXX. In XX/XX/XXXX, I paid taxes on the Form XXXX. When I contact USAA to request the title for the vehicle I was told that, even though they voluntarily give up the right to collect against the loan, they would not send me the title. USAA claims they still have a interest in the vehicle, even though I ‘ve paid the taxes and that a new Form XXXX would not be amended even if I paid any amount towards the vehicle.

I feel that the lien on the title should be released and issued to me.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: July 11, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MN

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Full Complaint:
United Services Automobile Association ( USAA ) Federal Savings Bank debited my checking account twice for the same check number. I found the banks mistake quit by accident. when reviewing my monthly checking account statement i noticed the same check number processed twice for the same amount of money. The first time on XX/XX/XXXX for {0.00} and second time on XX/XX/XXXX. I reported the banks error to them and they have since credited my account for their {0.00} error. In conversation with the bank employees, they told me that this situation has been reported to them by other clients in the past. When asked if the bank every finds the mistakes, I was told NO, each time the client is the one who reports the error.
I asked how many times the mistake has been made in my account without me catching their mistake and I ‘m out the money. They said there is not way of telling. They also told me that each month on my statement it says to review the statement and report any errors to the bank. That was the method the bank employee explained I should prevent this situation from occurring. I told them that a bank should have checks and balances that prevent this from ever happening. I do n’t claim to know anything about the bank accounting best practices but I would think they have computer software that would prevent or alert them when this situation happens.
The USAA bank person gave me no assurance that it wo n’t happen again.
After I reported their error, no bank person contacted me to say what caused the situation.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: July 11, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.