September 2017 Complaints Against USAA

Compiled from Public Data by FairShake

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In 2017, the CFPB received 1093 complaints against USAA. USAA ranked Number 31 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 19, 2017

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: UT

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Sent card you never applied for

Full Complaint:
my credit score was on the brink of recovery in fact, my XXXX as per ussa credit report, and score was a XXXX, yet they declined me for a traditional credit card, and suggested I apply for a guaranteed credit card, that was insured with a 24 month cd, so I proceeded to apply for both a XXXX, and a XXXX XXXX card on the 24 month cd program with the maturation date 24 proceeding the dates of the applications which was back in XXXX, I was approved pending the fuding of the cds, next thing I know about 3 weeks late irecive notification of the cd with the amounts of XXXX dollars on myXX/XX/XXXX and the additional XXXX dollars on the XXXX, alsog with the cd account number and the maturation dates of 24 months, however my funds where never actually revivreved by ussa, nor did I ever once claim that they had been received, regardless the were and to this day are in place, and the credit cards with the amounts mathching above referred cd, revived in the mail, with institutions to activate the cards medially so I did s they asked, since then I have paid several thousands of dollars, and been charge over 700 in each fees, as well they canceled the card back n XXXX, my credit score even thought I have never one had a late payment went for the XXXX, down to low XXXX, comments of usaa, and there negligence to collect the funds contrartrt to my parewrodk showing the acccout numbers for the cds along with the maternity dates, then they proceed to just hammer down my credit score making impossible to do a XXXX thing, toehr than watch my palaces climb as I pay and pay, to top this nightmare of a situation of, my parent now meanderers of ussaa of 53 years, have just reacieved notice the there son me, XXXX XXXX must be moved out of three home, after I have finally after since 2008 place my career on hold for personal reason, now only into my career about 4 months, and finally getting out of the welfare system, decide to drop my parents as there client unless I am moved out of there home, my home now for the past 8 years, also with my kids, for what reason other than there foul up with these credit cards, and anger for there own mistakes, I have n’t a cluee, my credit has been compromised time and time again, by XXXX which ironically is the buarei that usaa reports to, also with injuries exedeeing over 37, with only 3 to my approval and knowledge with my credit no a freeze and lock, and now my score is around a XXXX, it makes me sick, so sick to think that such an outstaying company would do this to my family, after 53 years, an my career, and success finally coming around to give uas the ultimate ofXX/XX/XXXX or its over for us all, not to mentions there error on the cds, they need to take accountability, and shut this ultimate down, as well, apologize and furthermore I believe they need to clear my cdrrdit score back owerhe they were prior to the clobbering me for closing my account with out my consent on these 2 secured mistakenly whiteout collectiong the funds back in XX/XX/XXXX please adviese time is of the escccense, we have only till the XX/XX/XXXXto be on the streets and to think I am finallyafter 7 years coming out of the welfare system, its disgusting and they sould pay of rthe wrongful ill will, bad faith denial of my family benefits and insurance etc, thaks for you time intros matter XXXX XXXX XXXX XXXX XXXX ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Utah XXXX XXXX cell XXXX

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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