Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2018, the CFPB received 1126 complaints against USAA. USAA ranked Number 32 among all financial companies for the most complaints.
Date of Complaint: March 23, 2018
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
Full Complaint:
USAA Federal Savings Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX CC : XXXX and XXXX I am not disputing the validity of this account number XXXX or asking you to perform any verification but rather requesting you to correct the way this account is reporting to XXXX and XXXX XXXX Please note, this account is reporting accurately on XXXX. The Current STATUS is still reporting a delinquency current STATUS. This reporting is inaccurate as the current STATUS should reflect that this account has been PAID. Please see the Status on the attachment 1. Per the Credit Reporting Resources Guide, current STATUS is clearly defined as a snapshot of the account status as the last reporting and does not reflect any prior historical status. A delinquent account will show its current delinquency as the current STATUS. However, when Paid or Settled, the current STATUS is bumped to PAID ( or paid/settled for less ). It is no longer a delinquency STATUS. The current STATUS of 30-59 Days Past Due is not reporting correctly. Please see the Status on the attachment 1a ) Current STATUS should and must be updated to PAID or Settled to reflect the current STATUS. If an account shows a delinquency STATUS, such as a monthly delinquency STATUS or a STATUS 30-59 Days Past Due, is then PAID the current STATUS is then UPDATED to PAID ( or paid/settled for less ) and is no longer once of any delinquency but rather now shows PAID. The prior delinquency is then shifted to ACCOUNT HISTORY WITH STATUS CODES. Please see Account History with Status codes.
2. FCRA 623 ( a ) ( 2 ) requires creditors to promptly update their reporting to show a new current STATUS of PAID ( or paid/settled for less ). 2a ) CLOSED STATUS is not sufficient to inform XXXX that this account is no longer delinquent as delinquencies can continue to accrue and be reported on closed accounts. 2b ) Updating the account under ADDITIONAL INFORMATION ; Account Transferred or sold is not sufficient to inform XXXX that this account is Paid and Closed under Current STATUS. 2b
) Please update the Current STATUS to PAID as this account is reporting a current STATUS of 30-59 Days Past Due and this reporting in an inaccurate current STATUS.
2c ) To purposely and willfully report inaccurate accounting is a violation of the law. 2d ) Correcting the inaccurate reporting of the STATUS is an easily correctible matter. 2e
) This inaccurate reporting is causing me harm and is causing mortgage lenders to view the account as if the current STATUS is 30-59 Days Past Due and has caused my mortgage scores on both XXXX and XXXX to be significantly lower than XXXX because the current STATUS do not reflect the accurate reporting of PAID or Pays As Agreed.
To continue to report the current STATUS as 30-59 Days Past Due informs other lenders reviewing my Credit Report that the account is currently delinquent and past due 30 days. Thus, this is significant! In addition, having a current STATUS of 30 days past due on a closed account that has being paid in full is holding my mortgage scores significantly down on XXXX and XXXX Please review titled Credit Reporting Resources Guide in which current STATUS is clearly defined as a snapshot of the account status as the last reporting and does not reflect any prior, historical status. You have a statutory requirement to FCRA 623 ( a ) reporting to update any prior reporting so as to maintain its accuracy and your current STATUS is no longer accurate. Please note, this account is reporting accurately on XXXX
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.