May 2018 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2018, the CFPB received 1126 complaints against USAA. USAA ranked Number 32 among all financial companies for the most complaints.

Do you have a complaint against USAA?

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Complaint Details:

Date of Complaint: May 31, 2018

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: May 31, 2018

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: May 31, 2018

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.