November 2019 Complaints Against USAA

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 1354 complaints against USAA. USAA ranked Number 23 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 14, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 14, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Debt collection
Sub-Product: Credit card debt

Issue: Threatened to contact someone or share information improperly
Sub-Issue: Talked to a third-party about your debt

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 17, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
I disputed charges with USAA. USAA refused to honor my credit card agreement and protect its consumer ‘s rights.

Cardholder – XXXX XXXX, XXXX.

Credit card number included below.

THIS IS NOT A DUPLICATE COMPLAINT. USAA REFUSED TO ADDRESS THE MERITS OF MY FIRST COMPLAINT BY FALSELY CLAIMING THAT IT COULD NOT LOCATE MY ACCOUNT.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 14, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
USAA is re-aging and fraudulently reporting incorrect information on all three of my XXXX ‘s and directly impacting my ability to obtain a mortgage. USAA is reporting the date first major delinquency reported as XX/XX/XXXX. USAA is also reporting major delinquency XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX and XX/XX/XXXX. None reported as XX/XX/XXXX. Second, the account is not late 189 days. The account is not in collections. USAA charged the debt off after they were advised the charges were based upon fraud and forgave the debt. This conduct is retaliation on the part of USAA.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 14, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Banking errors

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 15, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NH

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 13, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IN

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Fee problem

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 14, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MI

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 15, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Wrong amount charged or received

Full Complaint:
Im a 37 year military and XXXX XXXX, I made an allotment from my XXXX 401 ( TSP ) to USAA savings and made the mistake of using my member I.D number instead of my account number. Come to find out my member ID is the same number of an XXXX XXXX ladies account number. USAA never matched the name, social or DOB on the transfer.
I notified USAA on what happened and its been almost 2 months of trying to get the money returned.
First your member ID should never ever be the same as another persons account number, second my other information I.E, social, DOB, address shouldve been matched and was not.
USAA customer service is now farmed out for the most part, so far Ive been on the phone for over 7.5 hours total, the TSP representatives have been very helpful and have been on most of the calls with me. A number of security steps were missed and USAA is attempting to ask for the money back. XX/XX/XXXX going on 75 days and USAA as still not taken action against the other member who excepted and withdrew money not belonging to them.
The latest USAA representative XXXX XXXX from the office of the CEO stated with 12 million member the numbers could be the same with a members ID being someone elses account number? Really, we gave them the federal tracking number with all my information on it. USAA is still refusing to get my XXXX back, stating theyve attempted to contact the other account holder ( female XXXX XXXX thieve ) and havent heard back from her, and will not put a hold on her account.
The customer service with USAA is the worst experience Ive ever had.
I spoke with XXXX XXXX XXXX and XXXX XXXX. And both said the same thing about the account and member ID numbers being the same for two different persons I made an honest mistake and USAA could care less TSP and myself provided USAA with the 15 digit trace number also

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 13, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Trouble using your card
Sub-Issue: Can’t use card to make purchases

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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