March 2019 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 1354 complaints against USAA. USAA ranked Number 23 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: March 28, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: March 29, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: March 29, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
I deposited my paycheck via mobile deposit because my bank USAA has not sent over verification my employer for direct deposit.

They placed seven day hold on my deposit., i need to pay my bills and they dont care to help.

i will lost light in my home and no food for my kids without my paycheck

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: March 28, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with monetary relief

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: March 29, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

Complaint Details:

Date of Complaint: March 30, 2019

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.