March 2019 Complaints Against USAA

Compiled from Public Data by FairShake

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In 2019, the CFPB received 1354 complaints against USAA. USAA ranked Number 23 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: March 29, 2019


State: FL

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Full Complaint:
XXXX XXXX … CLAIMS TO BE VICE PRESIDENT FOR USAA USAA CONFIRMED THEY HAVE HIM WORKING ON MORTGAGES USING WIRE FRAUD, MAIL FRAUD AND DECEPTION … ..USAA AND XXXX NEVER DISCLOSES TO ANY CUSTOMER THAT HE ACTUALLY WORKS FOR XXXX … AN F RATED BUSINESS WITH THER XXXX XXXX XXXX … AND THAT RATING IS TOO HIGH***FHA LOAN ISSUED WITHOUT HOMEOWNER ‘S INSURANCE ON MARKETING, GOOD FAITH ESTIMATES AND ALL DISCLOSURES*** ATTACHED IS PARTIAL COPY OF THE CASE FILED YESTERDAY … MORTGAGE FRAUD IS NOT A GAME IN FLORIDA … IT IS A FELONY … WE ALSO HAVE ***PREDATORY LENDING*** CONSPIRACY TO DEFRAUD CONSUMER, ***CONSPIRACY TO DEFRAUD U.S. GOV***CONSPIRACY TO MISLEAD CFPB*** … ALL OF THESE DEFENDANTS LIED TO THE CFPB AND STATED WIND INSURANCE WAS MISSING ON THE DISCLOSURES … THIS WAS STILL A VIOLATION OF EVERY LAW ON LOAN DISCLOSURE BUT ***THE INVESTIGATION REVEALED A MUCH BIGGER VIOLATON … HOMEOWNERS INSURANCE WAS LEFT OFF TO DECEIVE THE XXXX AND XXXX YEAR OLD VICTIMS OF THIS CRIME*** IT IS ILLEGAL TO ISSUE A LOAN WITH FALSE, MISSING OR FRAUDULENT DISCLOSURES*** ALL MISSING/FRAUDULENT ITEMS NEEDED TO BE CORRECTED WITHIN 30 DAYS AND, IF NOT, LOAN IS NULL AND VOID UNDER TRUTH IN LENDING ACT AND FLORIDA LAW … EVERYONE IN THIS CASE WAS FULLY AWARE THEY WERE BREAKING THE LAW … IT IS TIME TO PROSECUTE … THIS IS THE OLDEST SCAM IN THE MORTGAGE BOOK AND A PRIME EXAMPE OF WHY THE TRUTH IN LENDING ACT WAS WRITTEN/PASSED … THIS LOAN WAS NEVER LEGAL/ENFORCEABLE OR COLLECTABLE … WE HAVE ESCROW THEFT, ESCROW FRAUD, WIRE FRAUD, MAIL FRAUD, MISAPPROPRIATION OF FUNDS, FAILURE TO APPLY PRINCIPAL, THEFT OF HOUSE PAYMENTS, MORE … SADLY … THESE INDIVIDUALS DON’T FEAR THE CFPB … ASIDE FROM THE MILLIONS IN FINES WE HELPED WITH AND GOT FROM XXXX … EVERYONE ELSE IN THIS LARGE, COMPLEX, SYSTEM WIDE FRAUD HAS GONE UNPROSECUTED … UNTIL NOW … FILEDXX/XX/2019 …. IN THE CIRCUIT COURT FOR XXXX COUNTY, FLORIDA Case No. XXXX XXXX XXXXXXXX FILED XX/XX/2019 XXXX XXXX, Deceased AND XXXX XXXX, vs. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PETITION FOR CANCELLATION OF MORTGAGE DUE TO FRAUD Petitioner, XXXX XXXX, alleges : 1. PETITIONER ALLEGES several violations of Florida Statute 817.545. Mortgage fraud. VIOLATION OF FLORIDA STATUTE 817.45 SECTION 1. 2. We have a lender that provided Fraudulent loan applications. fraudulent loan disclosures, and fraudulent HUD-1 Statements in addition to committing and admitting Escrow fraud … They committed the following violations of 817.45 Section 1.. We have Fraudulent mortgage, fraudulent deed, fraudulent uniform residential loan application, fraudulent other loan applications ; fraudulent HUD-1 settlement statements ; and all required disclosures are fraudulent. 3. VIOLATION OF FLORIDA STATUTE 817.45 SECTION 2, 2 ( A ) … They defendants committed the following violations of Florida Statute 817.45 2, 2A … ” A person commits the offense of mortgage fraud if, with the intent to defraud, the person knowingly : ( a ) Makes any material misstatement, misrepresentation, or omission during the mortgage lending process with the intention that the misstatement, misrepresentation, or omission will be relied on by a mortgage lender, borrower, or any other person or entity involved in the mortgage lending process ” … When a fraudulent loan is issued is has to be corrected within 30 days and signed by all parties. That never happened, This loan is null and void. 4. The senior citizen Plaintiffs were deceived with false payment estimates, mail fraud, wire fraud and false loan disclosures. A follow up investigation determined that the homeowners insurance was never included in the loan estimate, payment estimate, Good faith estimate, the HUD-1, nor was it included in any required disclosure form. The Entire Truth in Lending Act was written specifically to prevent these types of crimes against consumers. The defendants knowingly issued an FHA loan in direct violation of all state and Federal loan disclosure laws, they later collected on a loan that was illegally disclosed and never corrected as required by law whenafraudulentloanoccursforanyreason.Ithasalwaysbeenillegaltoissuealoanwithfalse, fraudulent or missing information. 5. The defendants in this case all knowingly committed a conspiracy to defraud the consumers and the Mortgage Insurance industry. The defendants also tried to illegally steal the home from these senior citizens using numerous fraudulent acts that I will disclose and provide evidence for also in this petition. 6 It is a Violation of 817.45 Section 2 ( c ) … Receives any proceeds or any other funds in connection with the mortgage lending process that the person knew resulted from a violation of paragraph ( a ) or paragraph ( b ). That is exactly what transpired here. 7. Mortgage Fraud Under 817.45 ( 4 ) For the purpose of venue under this section any violation of this section is considered to have been committed : ( a ) In the county in which the real property is located ( b ) Any person who violates subsection ( 2 ), and the loan value stated on documents used in the mortgage lending process exceeds {0000.00}, commits a felony of the second degree punishable as provided in s. 775.082, s. 775.083, or s. 775.084.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.