May 2019 Complaints Against USAA

Compiled from Public Data by FairShake

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In 2019, the CFPB received 1354 complaints against USAA. USAA ranked Number 23 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 2, 2019


State: SC

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Closing on a mortgage

Full Complaint:
A fraudulent signature document was used to obtain USAA mortgage loan lender number XXXX from USAA Federal Savings Bank XXXX XXXX. A limited Power of Attorney was given to my then husband XXXX XX/XX/XXXX ) from whom I am now separated since XX/XX/XXXX. I just found the documents that show how our ( XXXX XXXX XXXX XXXX, XXXX XXXX, South Carolina XXXX ) marital home was placed in his name exclusively and then went from HUD loan to XXXX XXXX XXXX while I was under the impression that the house was being refinanced in both names. This is what my limited POA provided for. Although married to XXXX XXXX XXXX, the loan application completed by XXXX XXXX XXXX # XXXX, only completed Request for Transcript XXXX Return for XXXX XXXX. I was however required to produce my income information at some point in the process so it is quite apparent that he was married. This HUD to USAA mortgage is not recorded to secret the transaction. The Uniform Residential Loan Application indicated that the purpose of the loan was for cash out and it is represented that the loan amount is more than the expected refinance. Also, from what I can see XXXX XXXX has allotment from his military pension for the mortgage to be paid but the USAA mortgage statement indicates this is a reverse mortgage although he is not qualified and not age 62.

USAA ‘s Mortgage Loan Originator XXXX XXXX also known as XXXX XXXX has used her position at USAA to commit mortgage XXXX while a paramour with my husband. There is an improperly photocopied signature page with my name that he has been using for these kinds of transactions. The one I found has no date and a signature of a notary without any details of who this person is. Currently, our SC XXXX is indicating that it is owned by XXXX XXXX. This is mortgage XXXX. USAA has been uncooperative and obstructs my attempts to obtain any financial records including my own since XXXX. Because of the extra-marital affair as a measure of the influence of their administrative team, intentional harassment has occurred through various actions they have taken against me, which include denial of access to my own account and spontaneously change the manner in which I can make payments of auto loan and credit card accounts still in effect. Selectively, they have refused to take action against XXXX XXXX when this first started as he informed them what he was not going to do as it relates to the joint auto loan. What primary loan borrower can designate that to a creditor?
Additionally, about the same time, there’s another mortgage equity loan on our XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Florida property that show ‘s XXXX XXXX ” mother as a co-borrower with SS # ending XXXX. His mother XXXX XXXX died XX/XX/XXXX, in XXXX, XXXX XXXX and I informed the XXXX XXXX probate court of her death XX/XX/XXXX when I found altered Will as well as a fraudulent Will.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.