Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2019, the CFPB received 1354 complaints against USAA. USAA ranked Number 23 among all financial companies for the most complaints.
Date of Complaint: August 23, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AZ
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 27, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AP
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Full Complaint:
USAA has filed a delinquent account in my credit report that im unfamiliar with. Ive requested written documentation that provides proof the delinquency belongs to me. The total amount due is {00.00} from a credit card account. It states the account was a charge off from USAA Savings Bank, XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX USA. I’ve written multiple certified letters requesting info pertaining to why this is on my report and ti remove/ delete the urn if they can’t provide proof I am the one who opened the account, but I’ve received no response on the matter. Please assist in the matter.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 26, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 26, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: WA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
Full Complaint:
Attempted to resolve the ongoing issue with USAA by Arbitration per user agreement, however, unable to serve and their registered agent claiming they are not authorized to do business in the State of Washington.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 26, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 24, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
Full Complaint:
USAA suggested I consolidate two credit cards through a non-profit organization, XXXX. An XXXX and VISA. They were approved for consolidation on XX/XX/2019 through XXXX. Three payments have been made by XXXX to USAA on my behalf. USAA charged me two months of high interest and fees before updating the XXXX to the agreed upon 3 % APR. The VISA is still at a high percentage and USAA tells me its in pending. It’s almost 4 months now and USAA sends me to different departments when I call without resolving the issue. I’m just a XXXX veteran who’s trying to pay off debts without having to go bankrupt. I believe that USAA is prolonging the process to greedily over charge me. It’s not a lot of money to a big bank like them but its sure a lot of money to a lower waged veteran like myself. While I budget every dollar to make sure my family can eat school lunch, USAA piles on fees and interest than claims they care about our service members and veterans. Been with USAA for years. With this situation USAA has promised fair services to a XXXX veteran but didn’t hold up there end of the bargain.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 27, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Full Complaint:
On the XXXX of XXXX I deposited a school refund check for {00.00} and received {0.00} immediately with the rest expected on the XXXX. I was told that my date had been pushed back to the XXXX due to possible fraud or unpaid check from XXXX XXXX University- XXXX XXXX XXXX . When I reached out today regarding why my account is still on hold, they stated I was on a 3-5 day hold due to my account being in review and and the possible fraud or unpaid check. This is rendering my unable to pay rent, pay my car, insurance, cell phone, or any bill as Im ex military and was depending on this check.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 24, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AL
Product: Debt collection
Sub-Product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 23, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 26, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: LA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.