Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2019, the CFPB received 1354 complaints against USAA. USAA ranked Number 23 among all financial companies for the most complaints.
Date of Complaint: August 27, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IL
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 29, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 30, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
I reported frauduntly charged transactions on credit cards with USAA. It seems that USAA is not handling the claims properly for reasons ; 1 ) Never kept me updated on the claims 2 ) Not investigating all reported claims or does not pay attention to filed claims to identify every claim correctly.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 27, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 28, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: VA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
Full Complaint:
I contacted USAA around the XX/XX/2019 to inquire is a Chapter XXXX ( CXXXX ) bankruptcy would impact my secured VISA. I was told it wouldn’t, which was a lie.
My CXXXX was filed on XX/XX/2019 and by XX/XX/2019, USAA had closed my secured VISA account with no notification and they did not use the secured funds to pay off the card. They changed the card to a charge-off status and refused to release the security funds to pay the card off, as I’d requested. They told me to have my lawyer contact them, which he did, twice. They ignored my lawyer ‘s requests to close the CD and pay off the card. I felt like I was lied to again.
I then contacted USAA again on XX/XX/2019 to inquire about this same issue and reached a CS Rep that indicated I was misinformed during my previous calls. She put in a claim to have the security funds released to pay off the card and would send me the balance. That claim was denied but no-one notified me.
I then contacted USAA ( again ) on XX/XX/2019 and went through ~six reps in almost 1.5 hours to get no-where. The call ended with a bankruptcy dept rep named XXXX ( emp # XXXX ) and her manager, XXXX. They both lied again and said the funds would not be released until the bankruptcy was discharged ( which made no sense to me since the card would be paid off so there was nothing for them to use *MY* money for if the card is already paid in full ). I then contacted my lawyer and asked for his assistance.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 28, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: WA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can’t close your account
Full Complaint:
Mailed total of 12 letters via express mail for account closure, no response Requested a call back twice for account closure, also no response.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 27, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Full Complaint:
Mobile deposit into Usaa account XX/XX/XXXX with a XXXX XXXX check of {0.00}. Check was then cashed by someone who stole the check, on a XXXX XXXX account XX/XX/XXXX. The funds were then taken from my Usaa account to pay the XXXX XXXX for the cash they gave to whoever cashed my check. The XXXX XXXX account holder of the check only has the debit from XX/XX/XXXX on her account so theres nothing XXXX XXXX can do. Usaa has the account number of the XXXX account holder that the check was cashed on but can not give any information due to privacy policies. I have been back and forth with Usaa and XXXX XXXX for over 2 weeks with no results. I just found out that XXXX XXXX is where it was cashed but I don’t bank with XXXX and never been to a XXXX XXXX for that matter.
Response Type: Closed with explanation
Date of Complaint: August 30, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
While driving through XXXX Nevada I stopped for diesel fuel. The station had place regular leaded gasoline into the holding tank. I was the XXXX truck that ended up in the local garage that had been ruined by this gas station. My insurance company, USAA chose not to proceed against the station. On XX/XX/XXXX USAA paid {00.00} towards the repair of my truck after I paid my {0.00} deductible. The repairs made and paid for were not done correctly. I continued to have problems from the original incident through the entire year of XXXX and XXXX. Finally on XX/XX/XXXX I had to have my engine rebuilt. The auto garage doing the repairs and myself were in contact with USAA as this was an insurance issue. I needed my vehicle for my job. The garage would not release my vehicle without payment. As this was an insurance issue, they refused to pay which is why I drew the money on the credit card check in the amount of {00.00}. From that date forward, I began my phone calls to USAA explaining why they should be responsible for payment as this was a valid insurance claim.
I had advised USAA that this was a highly disputed account and they assigned my account to a collection agency anyway. The last bill I received said I owed {000.00}. How can a bill that is only {00.00} go to over {000.00}. Please help me get this matter resolved. Isn’t there a time limit on how long they can try and collect a disputed account?
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 30, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
Full Complaint:
My daughters USAA checking account was hacked XX/XX/2019, unannounced to account owners. USAA bank allowed an unexplained 3rd party to over draft her account XXXX on the XXXX, where she had difficulty using her debit card. We have tried to understand this withdrawal when insufficient funds are available and who this 3rd party is attached to her account. Bank claims it is her account she has adamantly denied. I am her mother 2nd on the account. The bank has not addressed this complaint/ issue. We have called daily and are being transferred to and fro departments, hung up on, yelled at and told paperwork ect has been initiated to help us dispute our case. They have not followed through with anything they said. Deadlines have come and gone. No paperwork! Filed a police report and wrote the bank board members of our poor quality service. We have no recourse and have been treated unfairly/ untimely. It has been 3 weeks, calling daily getting transferred to different departments that can not or will not help us.Unlawful
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: August 30, 2019
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NV
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
Full Complaint:
I open a new credit card with XXXX XXXX and attempted to transfer the balance of my USAA card to the XXXX XXXX card. It was taking weeks for USAA to receive the mailed check from XXXX XXXX. USAA rep told me he couldn’t find the check anywhere and advised to have XXXX XXXX cancel or track down the check. XXXX XXXX canceled the check believing it was lost. A couple days after a no pay was put on the check USAA tried to cash it. I called USAA numerous times over the {.00} returned check fee and 3 times they told me to call back after statement had posted. Told me to call back today to get the fee waived and I was told there were notes concerning my previous calls about waiving the fee and the rep told me she tried to waive the fee but couldn’t. Said the computer wouldn’t allow it.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.