Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 1592 complaints against USAA. USAA ranked Number 27 among all financial companies for the most complaints.
Date of Complaint: February 3, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
Full Complaint:
I began reporting unauthorized charges to USAA XX/XX/XXXX card XXXX. I was issued a new card, then three letters arrived XX/XX/XXXX see attatched letters. USAA coverted my fraud into disputes. Then XX/XX/XXXX ( a year later ) letter Claim Date of XX/XX/XXXX CREDIT CARD FRAUD CLAIMS LETTER amount {0.00} UNAUTHORIZED CHARGES * CONFIRMED by USAA. USAA letters XX/XX/XXXX. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX ALL SAY CREDIT CARD FRAUD CHARGE and if you still believe this to be fraud no action is needed on your part. We will continue to pursue your fraud. USAA has been made well aware of the MAIL FRAUD ALSO attatched letter NO DELIVERIES MADE AFTER XX/XX/XXXX Criminal Investion Letter USAA HAS NOT RESPONDED TO ANY FRAUD OR IDENINITY THEFT I REPORT TO THEM BEGINNING XX/XX/XXXX No proof anything was Delivered into my hands or that I. EVEN ORDERED IT. NO USAA PERMANET CREDITS WERE APPLIED TO BE FOUND USAA IS A ZERO LIABILITY BANK. ALSO I AM XXXX AND HAVE NO ACCESS TO MY CREDITCARD. USAA IS NOT ADA ACCESSIBLE.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NM
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
Full Complaint:
USAA Federal Savings Bank is not providing adequate documentation to validate that two separate accounts belong to me. I will be uploading the considerable correspondence that has occurred regarding : ( 1 ) an auto loan — # XXXX ; and, ( 2 ) a credit card — # XXXX. I am requesting your assistance because when I wrote to secure the copies of the agreements for these alleged debts and a payment history to verify the amounts owed, I received agreements which either had no signature or an electronic signature. USAA Federal Savings Bank claims that the information that they are reporting to the credit bureaus is accurate and has referred me to the credit bureaus for remediation. However, as you are no doubt aware, as long as USAA insists that their information is correct, the credit bureaus will not take into account the consumers point of view. I believe the CFPB has a responsibility to advocate on behalf of consumers who are victimized by creditors who refuse to provide true validation of account responsibilities.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: None
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
Response Type: Closed with explanation
Date of Complaint: February 3, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: OH
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
Full Complaint:
On XX/XX/2020I received no notice from my bank USAA that close my account with no warning and close my account in 60 days. They cut off all assess to my account where I could not get any my money out my account. Which was XXXX then went to XXXX in my account. I ask for supervisor ib regards to why my account was closing and they said was because suspicious activity with disputes. I said that was nothing suspicious. when in order
Complaint Tags: Servicemember
Response Type: Closed with explanation
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AZ
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
Response Type: Closed with non-monetary relief
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
Full Complaint:
I have been attempting to work with USAA regarding my autoload which is XXXX past due. I want to pay this and cure. I have called only to be handed around to 7 different departments and none of them could help me in any meaningful way.
I was involved in a a series of medical procedures that I just recently because conscious from and that I needed a little more time to pay the past due balance. Instead of working with me and giving me more time USAA simply hands me around to the next Represenative and each Represenative can’t give me the 10 additional days I am requesting to cure this. I couldn’t ‘ pay due to a major life changing medical event and USAA doesn’t want to modify, defer, assist, extend, … nothing. They simply threaten repossession of the vehicle that I rely on to get to my many medical appointments.
I am requesting that USAA give me 10 more days to pay and cure this debt.
Thank you, XXXX XXXX
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AZ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
Full Complaint:
CURRENT BILLING CYCLE : XX/XX/2019 TO XX/XX/2019 was due in the amount of {0.00} was due on XX/XX/2019 a payment in the amount of {0.00} was made on XX/XX/2019 which resulted in a remaining balance of XXXX due. On XX/XX/2019, I received a letter from USAA advising me that my account was at that point in time 30 days past due for an amount of XXXX cents. What I couldn’t understand is if I made a payment on XX/XX/2019 and the letter was sent on XX/XX/2019 how the account became passed due 30 days for the XXXX cent difference. The letter stated that payment needed to be made prior to XX/XX/2019. On XX/XX/2019, I called and spoke with an agent to confirm if payment needed to be made or if I could pay it with the rest on XX/XX/2019, payment. I advised the agent that I wanted to confirm that it would not effect my credit and I was advised that it would not. On XX/XX/2019, a payment of {0.00}, which was prior to the deadline of XX/XX/2019, which was reflecting on their letter. USAA and their agents have provided incorrect information causing my credit report to be hit for a 30 day past due payment for a mistake that they have committed on there end.
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MS
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.