Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 1592 complaints against USAA. USAA ranked Number 27 among all financial companies for the most complaints.
Date of Complaint: February 5, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Indicated you were committing crime by not paying debt
Full Complaint:
XX/XX/2020 USAA is guility of ID Theft. USAA used my data to place UNAUTHORIZED charges on my XXXX XXXX XXXX of {.00}, XXXX. This overdrafted the account – {.00}, XXXX on my account. I had to do without food and paying rent. This is ID Theft Retaliation. I called USAA on XXXX spoke to XXXX requesting they remove my XXXX XXXX data because I would NOT be using it to pay on ID Theft. USAA punishes me for reporting ID Theft. I contacted Social Security hooked up with XXXX XXXX to reverse payment When XXXX XXXX told me ALL MY MONEY GONE AND OVERDRAFT FEES ACCESSED. I had a XXXX XXXX XXXX right in lobby at XXXX XXXX. I left went home to resolve and rest. Social Security Act section 207 prohibits debt collection from social security funds. It also is illegal to collect on ID Theft AND USAA IS GUILITY OF being an ID Theft CRIMINAL USING MY DATA TO PLACE FRAUDULENT CHARGES ON MY XXXX XXXX BANK ACCOUNT. I have never had overdraft fees in 71 years. This was defaming my character to XXXX XXXX.
Complaint Tags: Older American
Response Type: Closed with monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IL
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 5, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
Full Complaint:
My charges for USAA VISA BEGAN XX/XX/XXXX PER USAA. I am a victim of ideninity theft needing to verify A VISA card. When USAA was asked to provide how this Visa was Opened and By Whom The attatched MASTERCARD end XXXX XX/XX/XXXX. was sent to me. I then ask So if Visa was an old Mastercard that USAA coverted to Visa AS USAA TELLS ME and Was Not used UNTIL 4 YEARS AFTER OPENED IN XX/XX/XXXX. Why wasn’t it CANCELLED DUE TO INACTIVITY. The average of which is 6 months average in the industry to cancel after inactivity. AND FRAUD CHARGES BEGAN THE VERY MONTH I BEGAN USE? I GUESTION HOW SAFE WAS THIS MASTERCARD/ VISA INACTIVE FOR OVER 4 YEARS CARD WAS THAT WAS NEVER CANCELLED FOR INACTIVITY.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Complaint Tags: Servicemember
Response Type: Closed with explanation
Date of Complaint: February 5, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TN
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can’t close your account
Response Type: Closed with non-monetary relief
Date of Complaint: February 5, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: PA
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 5, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
USAA answers that ( other credits ) {00.00} on my XX/XX/2019 were applied to the balance..
Balance. {.00}, XXXX, XXXX other credits. – {.00}, XXXX – {00.00} New purchases. {0.00} without reversals.
Balance USAA. – {0.00} owes me.
Statement boldly states TOTAL CREDITS FOR THIS PERIOD {0.00}
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 4, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MS
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 5, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.