Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 1592 complaints against USAA. USAA ranked Number 27 among all financial companies for the most complaints.
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Response Type: Closed with explanation
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
See attatched USAA statement showing Transactions card XXXX XX/XX/XXXX New Purchase ** I did Not Purchase or Authorize {0.00} & {0.00} total New Transactions Added to my account {0.00}. see attatched FRAUD CLAIM DATED XX/XX/XXXX letter date XX/XX/XXXX {0.00} FRAUD CLAIM DATED XX/XX/XXXX. letter date XX/XX/XXXX {0.00} ( THE CREDIT WE DEPOSITED AT THE BEGINNING OF INVESTIGATION * HAVE BEEN REVERSED. ) now see attatched XX/XX/XXXX STATEMENT. ( There are NO USAA CREDITS DEPOSITED XX/XX/XXXX TO REVERSE. XX/XX/XXXX ONLY MERCHANTS CREDITS CREDITED XX/XX/XXXX. ) ****USAA STEALS MERCHANTS CREDITS OF XX/XX/XXXX, & XX/XX/XXXX {0.00}. ON XX/XX/XXXX. *** HOLDING CONSUMER LIABLE
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IL
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Credit denial
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
Attatched JUST RECIEVED BY MAIL XX/XX/XXXX. USAA UNSATIFACTORY WRITTEN DOCUMENTATION ITEMS DELIVERED * INTO MY HANDS AS AGREED. Attatched USPS CRIMINAL INVESTIGATION ZIP XXXX. MAILBOX DELIVERIES NOT MADE XX/XX/XXXX dated XX/XX/XXXX. Kindly Note XXXX case XXXX order date XX/XX/XXXX XXXX XXXX ** IS NOT SHIPPED TO MY ADDRESS. KIndly Note documentation ( ) Delivered XX/XX/XXXX XXXX in MAILBOX. ( MAILBOX DELIVERIES NOT MADE. ) USAA DOCUMENTATION DOES NOT PROVIDE PROOF OF USAA ALLEGATIONS ITEMS WERE DELIVERED INTO MY HANDS ** Original Signature Accepting Delivery AS AGREED. PROVE DELEVERED INTO MY HANDS AS MY AGREEMENT WITH MERCHANTS OR CREDIT IMMEADTELY. USAA SLANDERS CONSUMERS.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
Full Complaint:
USAA DOES NOT CORRECT ACCOUNTING ERRORS. See attatched XX/XX/2019 STATEMENT showing NEW PURCHASES Summary Account Activity ** ERROR ( {.00}, XXXX ) AND SHOWING TOTAL TRANSACTIONS * ONLY ( {00.00} )
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Full Complaint:
On XX/XX/2020 I attempted to widraw XXXX XXXX Baht from a XXXX XXXX XXXX ATM located in front of the XXXX XXXX Hospital.
The ATM was a free standing unit outside of the hospital. After entering my PIN, I waited for the machine to dispense the cash, it didn’t. The ATM went blank, like a computer that was shut off. It came back to life after about 10-15 seconds and gave a receipt, however, didn’t dispense any cash.
I disputed the charge with my bank and all they say is they received documentation that showed I received the cash.
I did not, they’ve deducted the money from my account and as an XXXX yr old widow, I can’t afford to lose that type of money when nothing that happened was my fault. I may be old but I’m not stupid.
Complaint Tags: Older American, Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 26, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
See attatched XX/XX/XXXX FRAUD CLAIM DATE XX/XX/XXXX. USAA DID NOT INVESTIGATE. 60 DAYS LAW GIVES BANKS TO RESOLVE FRAUD NOT FOLLOWED BY USAA. see attatched XX/XX/XXXX STATEMENT. **?? NO BEGINNING FRAUD INVESTIGATION CREDITS PROVIDED TO MAKE PERMANET. NO INVESTIGATION PROVIDED. see attatched STATEMENT XX/XX/XXXX ** ALL XX/XX/XXXX TRANSACTIONS ARE DUPLICATE CHARGES XXXX {0.00} AND XXXX XXXX TOTAL {0.00} TOTAL DUPLICATE CHARGES {0.00} 1 ) USAA DID NOT INVESTIGATE FRAUD I REPORTED XX/XX/XXXX. 2 ) USAA DID NOT PROVIDE USAA CREDITS TO INVESTIGATE. 3 ) USAA POSTED DUPLICATE TRANSACTIONS OF XX/XX/XXXX XX/XX/XXXX {0.00}.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 26, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
Full Complaint:
I went through a divorce and USAAs divorce dept helped me change all my accounts. They changed my checking account from my current checking to an existing savings. The account numbers are only 2 numbers different.
I have been with USAA since 1997. I have never had this kind of issue.
I am having problems paying out of my current account with autopay and it keeps reverting to my old account. I have called on a least a dozen occasions and most recently they reported me 30 days past due because of misinformation they have given me or misunderstandings with the account.
I talked to the escalation team today and they helped me set up autopay on the new account and had numerous issues doing it though because it kept reverting to the old account.
They saw my issues but at the end said its my responsibility to pay my bills. All this while I have a Covid 19 90 day relief of payments from them.
I want the entire file reviews and all conversations listened to. I was misinformed and misled about how my payments would go through. Additionally they are sticking me with a convenience check fee after my credit card was expired and I needed a method of payment for construction workers remodeling my home. They said they would overnight checks but didnt tell me it would acquire additional fees. I feel they are playing word games.
I am a XXXX and Ive not only received paycuts but XXXX furlough or even lay-off. Im trying to refi my house and USAA is manipulating their XXXX up to make it mine.
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 26, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
Full Complaint:
See attatched XXXX Dispute Regarding USAA requesting USAA VERIFY THE ACCURACY OF INFORMATION DISPUTED. see attatched United States Postal Inspector Service CRIMINAL INVESTIGATIONS SERVICE CENTER USPS DELIVERIES NOT DELIVERED. ZIP XXXX FROM XX/XX/XXXX THRU XX/XX/XXXX DATED XX/XX/XXXX.
USAA Refuses to Provide Original Written *Signature ( Delivery Accepted Picked Up at Post Office ) or * ( Delivered Into My Hands ) per my agreement with merchants. USAA BY LAW MUST VERIFY WITH WRITTEN DOCUMENTATION USAA COLLECTS ON ID THEFT. USAA DOES NOT REPORT ACCURATE CREDIT INFORMATION.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 25, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won’t work with you while you’re going through financial hardship
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.