Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 1592 complaints against USAA. USAA ranked Number 27 among all financial companies for the most complaints.
Date of Complaint: June 13, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
Full Complaint:
XXXX ALERT XXXX XXXX ACCESSED MY ACCOUNT XX/XX/2018 See attatched XXXX BREACH NOTIFICATION. WEBSITE NOT ADA ACCESSIBLE TO REPORT. XXXX IS NOT WCAG 2.1 ADA COMPLIANT. I have XXXX XXXX XXXX. This site would not set proper dates. I was una ble to attatch documents or record data
. IT REQUIRED ( hand movements ) no screenreader I have on my XXXX. AM I A ROBOT could not perform MY XXXX UNABLE TO PERFORM I AM ABLE TO SEND DOCUMENTS TO CFPB WEBSITE. I LOST {00.00} ON TWO CARDS *XXXX XXXX NO ACCESS *USAA NO XXXX. See attatched FTC ID THEFT case XXXX. NO ACCESS TO RESOLVE FRAUD WITH BANKS OR XXXX.CALLED ON PHONE ALSO TO NO AVAIL.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 15, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Sent card you never applied for
Full Complaint:
See attatched USAA 1099- C MC Account XXXX opened XX/XX/XXXX CANCELLATION OF DEBT XXXX ** USAA NEVER CLOSED USAA USED MY PRIVATE SECURE DATA FROM THIS ACCOUNT TO OPEN see attatched USAA MC Statement XX/XX/XXXX Bal {0.00} I DID NOT AUTHORIZE TO OPEN I DID NOT HAVE PISSESSION TRANSACTIONS NOT MINE. then ussa opened VISA end XXXX I DID NOT AUTHORIZE USING MY ORIGINAL PRIVATE DATA. see attatched {0.00} UNAUTHORIZED TRANSACTIONS VUSA CARD XXXX I DID NOT OPEN.!!! USAA HOLDS CONSUMERS FINANCIAL HOSTAGE USING PRIVATE DATA WITHOUT CONSUMERS AUTHORIZATION FOR A LIFETIME!!! USSA CLAIMS AS LIFETIME MEMBER ( NO AUTHORIZATION IS NEEDED NO DRS LICENSE NO CONTRACT NO ORIGINAL SIGNATURE TO OPEN ACCOUNTS. ) ** USAA COMMITTED ID THEFT USING MY PRIVATE SECURE DATA TO OPEN FRAUDULENT ACCOUNTS ( USAA ALSO FRAUDULENTLY USED MY SECURE PAYMENT DATA TO MAKE PAYMENT XX/XX/XXXX I DI D NOT AUTHORIZE SOCIAL SECURITY SECTION 207 LAW VERY CLEAR SOCIAL SECURITY REVERSED PAYMENT. )
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 13, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
Full Complaint:
See attatched XX/XX/2020 USAA Complant 1 ) VIRUS SCAM DEMANDING {0.00} PAID ON A CARD USAA IS AWARE I DID NOT OPEN. see FTC ID THEFT case XXXX. Complaint 2 ) Called today XX/XX/2020 TO STOP THE COLLECTION ATTEMPT & USAA COULD NOT VERIFY ME. There were No Public Record Questions to answer. I WAS AGAIN UNABLE TO STOP USAA HARRASSING COLLECTION ATTEMPS OF AN ACCOUNT I DID NOT OPEN DURING A COUNTRY EMERGENCY VIRUS SITUATION.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 15, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
Full Complaint:
USAA IS IN VIOLATION OF LAW. USAA APPLIED ( 0 ) zero NO TEMPORARY USAA CREDITS TO MAKE PERMANET. See attatched XX/XX/XXXX CREDIT CARD FRAUD CLAIN DATE XX/XX/XXXX UNAUTHORIZED TRANSACTIONS {0.00} CLAIMING TEMPORARY CREDITS MADE PERMANET. ( I have complained for XXXX XXXX years NO CREDITS WERE PROVIDED. ) See attatched USAA REVIEW OF YOUR CLAIM COMPLETE XX/XX/XXXX XXXX NO FRAUDULENT ACTIVITY FOUND.
USAA STILL HAS NOT PROVIDED THESE PERMANET CREDITS. Per statutes Fraud BY LAW MUST BE RESOVED IN ( 2 ) Two Billing Periods. THE LAW IS VERY CLEAR. USAA IS IN VIOLATION OF FAIR CREDIT ACT LAWS.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 15, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: OH
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
Full Complaint:
I received a text from USAA concerning fraud on my debit card. A couple of charges were for XXXX and of course I did not authorize any charges of XXXX. USAA never informed me they turned off my card even when I was on the phone with them. Great customer service. Now I am having any charges and automatic payments failing. I called them and keep having to push several buttons and end up in the wrong departments. The people running USAA claim they are for veterans. I see no indication of this and they are a bunch of idiots.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 13, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
On XX/XX/2020 XXXX XXXX charged my USAA credit card for {00.00} for a cruise departing from XXXX XXXX on XX/XX/2020. XXXX cancelled the cruise due to the virus. They offered two options for reimbursement and I selected the option giving me 25 % future cruise credit and 100 % refund. They acknowledged my selection via email on XX/XX/2020. My booking number is XXXX. On XX/XX/2020 I called XXXX inquiring about the refund. I talked to a XXXX XXXX and she said within 60 days I will receive my refund. I have called back a number of times and unable to receive any specific information other than they are working on the refunds. Now it is almost 90 days and still waiting for the refund.
On XX/XX/2020, I wrote a dispute letter to USAA Credit Card Services disputing the charge of {00.00}. To date USAA has never contacted me about the dispute. I have called USAA a number of times, including today XX/XX/2020. I am unable to get any answers despite asking for a provisional credit of {00.00} to be posted on my account. To date USAA has not credited my account. This is unacceptable customer service.
Complaint Tags: Older American, Servicemember
Response Type: Closed with explanation
Date of Complaint: June 13, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
Full Complaint:
Complanit 1 ) USAA DISCRIMINATES AGAINST MY XXXX.XX/XX/XXXX Phoned ( unable to access on line ) Spoke to XXXX usaa rep. .I explained to her my XXXX XXXX XXXX & NO ON LINE ACCESS. XXXX Released my Call Due to my NEED TO USE MY SPEAKER. I can not hold the phone, AGAIN DUE TO MY XXXX. ** USAA IS NOT ADA COMPLIANT WCAG.2.1 ON LINE OR ACCESSIBLE BY PHONE DUE TO MY XXXX ** see attatched FTC ID THEFT case XXXX NO ACCESS TO REPORT & RESOLVE FRAUD XX/XX/XXXX. Complaint 2 ) USAA FORCES ME TO ENDURE HARRASSING COLLECTION ATTEMPS DEMANDING IMMEADEATE PAYMENT {0.00} ( ( ( DURING THIS VIRUS SITUATION ) ) ) ) ** NO ACCESS IS PROVIDED TO STOP THIS ** CRUEL ABUSE. STOP THE ILLEGAL ABUSE OF THE DISABLED. I MATTER TOO!!!
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 14, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Debt collection
Sub-Product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-Issue: Contacted you after you asked them to stop
Full Complaint:
This debt has been on my account for than the allotted 7 years. According to law, it should be removed.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 15, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
Full Complaint:
See attatched USAA XX/XX/2019 STATEMENT ( OTHER CREDITS {.00}, XXXX ) Summary Account Activity KINDLY NOTE TOTAL CREDITS ( APPLIED ONLY {0.00}. ) USAA REVERSED {.00}, XXXX as ** New Purchases I did Not Authorize and that ARE NOT NEW PURCHASES. NOT TRUTH LENDING. USAA DID NOT APPLY TEMPORARY CREDITS ( USAA REVERSED ONLY CREDITS APPLIED WHICH ARE MERCHANTS CREDITS ) XXXX XXXX CREDITS REVERSED XX/XX/XXXX *NO USAA TEMPORARY PURCHASE ADJUSTMENTS EVER APPLIED AND WHAT DID APPLY FROM MERCHANTS WAS REVERSED. KINDLY NOTE Summary of Account CLAIMS {.00}, XXXX NEW PURCHASES I DID NOT PURCHASE OR AUTHORIZE.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 13, 2020
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Full Complaint:
See attatched Tracking XXXX Proof Delivery to XXXX XXXX XX/XX/XXXX. See attatched XX/XX/XXXX Letter from me to XXXX Requesting VERIFICATION OF USAA & XXXX ACCOUNTS. MAIL FRAUD Criminal Investigation USPS DELIVERIES NOT MADE XX/XX/XXXX. See attatched XXXX XX/XX/XXXX. See attatched XXXX Reports. See attatched FTC ID Theft case XXXX. My complaint is : Despite written requests the unverified original signatures of delivery into my hands and XXXX License & Signature VERIFED I Opened Accounts have not been provided. The Accounts still remain on my credit report in violation of Federal Law. XXXX is required under FCRA to have a copy the original creditors documentation on file to verify that this information is mine and correct. In the reports XXXX stated ” VERIFIED ” that these items were being ” REPORTED CORRECTLY ”? Who verified these accounts? XXXX has Not provided me a copy of any original documentation ( a consumer contract with my signature on it ) as required under SECTION 609 ( a ) ( 1 ) ( A ) & SECTION 611 ( a ) ( 1 ) ( A ) Furthermore XXXX failed to provide the method of verification required under SECTION 611 ( a ) ( 7 ) Under SECTION 611 ( 5 ) ( A ) of the FCRA REQUIRING XXXX to ” … …..
Promply DELETE all information which can not be verified “. *THE LAW IS VERY CLEAR THESE BANKS ARE REQUIRED TO BE ( ADA 2.1 COMPLIANT ACCESS TO ALL XXXX. ) I HAD NO ACCESS TO THESE ACCOUNTS. * The Law is very clear as Civil liability SECTION 616 AND 617. I DEMAND XXXX VERIFY THE XXXX & USAA ACCOUNTS WITH ORIGINAL DOCUMENTATION OR DELETE IMMEADIATELY. I have only recieved credit reports claiming these accounts are verified, I have the right to ask for the original signed contracts wit ID to truly verify my signature.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.