Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 1368 complaints against USAA. USAA ranked Number 35 among all financial companies for the most complaints.
Date of Complaint: March 19, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
Full Complaint:
USAA FEDERAL SAVINGS BANK XXXX XXXX XXXX Amount XXXX HOLD ON ALIMONY/CHILD SUPPORT CHECK LONGER THAN FIVE DAYS.
Confirmation XXXX XXXX XXXX Bill Pay XXXX
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: ID
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
Full Complaint:
In XX/XX/XXXX USAA Federal Savings bank changed the address on a credit card with out our knowledge or verification. They admit they have no proof they contacted us regarding the address change. Upon use of the card in late XX/XX/XXXX, the statements went to wrong address so the card payment went overdue and eventually charged off. After realizing what happened we paid the charges plus penalties and interest and requested USAA remove the account from the credit report. They refused.
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
Public Response:
Company believes complaint represents an opportunity for improvement to better serve consumers
Date of Complaint: March 19, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
Full Complaint:
I started a savings account needed to make a transfer from my father ‘s account to my account upon his death and made a deposit of {0.00}. The transfer from my fathers account proved problematic due to terms of his will so I wanted my funds back. Multiple attempts to get my funds have been ignored entirely. Other people with similar experiences as USAA have said that USAA sold a portion of their business to XXXX XXXX and many accounts were stolen, lost or not transferred in a seamless manner to the account holder and legal action was needed.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Can’t close your account
Full Complaint:
Rental and Property Insurance Policy does not appear to be closed.
Requested closure due to relocation.
No notification/documentation to support.
Called for verification they were closed.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: OK
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Money transfer, virtual currency, or money service
Sub-Product: Refund anticipation check
Issue: Fraud or scam
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: OH
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Full Complaint:
Opened a checking and savings accounts on XX/XX/2021 Have not received atm/debit card. Used the chat service .. told need to order, but ordering was not available on line to me. Told to call customer service. Associate was unable to order an card. Transferred me to account security. Who says account is under review? but had no reason for the review and no other information. USAA does not have local branches I have no way to get cash with out an card and they did not even notify me and will not provide any farther assistance.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can’t close your account
Full Complaint:
Spoke with Fraud Dept.
Requested closure for last time XXXX XX/XX/2021 Directed to call this day contacted XXXX More fraud/suspicious charges on this account
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 19, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
Full Complaint:
Fraud at USAA FEDERAL SAVINGS BANK EX-Spouse collected stimulus of {00.00} XXXX XXXX XXXX I have stated numerous claims to this institution regarding Identity Theft and Fraud with personal information.
The claims go unresolved.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: March 20, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Can’t close your account
Full Complaint:
USAA XXXX XXXX Account for Auto Policy discontinued early XXXX Explained no vehicle.
Spoke with representative and stated they would close policy and received refund from policy. Stated he would retract autopay.
Received notification my auto/property insurance bill is ready XXXX XX/XX/2021.
Identity theft/fraud on this account.
Requested closure.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.