Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 1368 complaints against USAA. USAA ranked Number 35 among all financial companies for the most complaints.
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
Full Complaint:
XXXX Has sent me a document removing all negative credit reporting on my closed USAA CREDIT CARD.
Please see attached letter from USAA LEGAL!!!!!!!!!!!!!!!!!!!!!!!!!!
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: OK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
Full Complaint:
Have reported identity theft to usaa. Filed report on identity theft .gov and sent all information. Have attempted for a month to get this resolved. Every time I’ve called I’ve been transferred to multiple departments and placed.on hold for long periods of time. They continue to dispute the fraud claim. My wife at the time took out a personal loan and a car loan using my information and signed electronically. I did not have any knowledge of the accounts. She passed away in XX/XX/2018. She had separate bank accounts that I did not have access to that these payments came from. Upon her death, her mother deactivated the account and I was unable to even access it to see what loans she may have had outstanding. This was brought to my attention due to excessive debt impacting my security clearance for my job. Upon finding out about these accounts I immediately tried to resolve the issue. This company has repeatedly denied the fraud and I have been unable to actually contact the correct people to attempt to satisfy this. I am the victim of identity theft, I had no knowledge that these were in my name and I did not give her permission tomuse my information. I am at a loss on how to proceed as I have been met with resistance each step of the way from this company.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can’t close your account
Full Complaint:
I TERMINATED TWO USAA SECURED CREDIT CARDS NEARLY 60 DAYS AGO I’VE BEEN GIVEN THE ‘RUN-AROUND ” BY USAA REGARDING THE RETURN OF TWO SECURED XXXX ‘S THAT SHOULD HAVE BEEN RETURNED TO ME WEEKS AGO I HAVE SAVED ONLINE CHAT ON THREE DIFFERENT OCCASIONS PROMISING THE RETURN OF SAID FUNDS FOR THE LAST SEVERAL WEEKS NOT RIGHT!
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MD
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Non-sufficient funds and associated fees
Full Complaint:
TOO MANY OVERDRAFT FEES
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
Response Type: Closed with monetary relief
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AL
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 26, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: HI
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
I purchase a automobile motor from XXXX XXXX XXXX XXXX starting with a XXXX payment from my debit card with USAA ending in XXXX i later finished payment for this motor on XXXX with my credit card ending in XXXX for XXXX totaling XXXX. The owner XXXX from XXXX XXXX XXXX was supposed to send this motor and never did to this day. He has been refusing to work with customers in paying back their money. I have tried numerous times to settle this with USAA but have had negative outcomes. Please help me in this matter. I no longer want to be a consumer in America until this is solved.
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 25, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Full Complaint:
I have been a customer of USAA for over 26 years and I had a mortgage with USAA for over 10 years.
My mortgage included an escrow account, and USAA paid XXXX County property and MUD taxes annually as agreed.
In XXXX, USAA failed to pay the MUD taxes, which were due XX/XX/XXXX. I contacted USAA multiple times by email and phone to ask that they pay the taxes as required. Multiple agents said on the phone that the taxes and accumulated penalties would be paid. The escrow account was fully funded and funds were available for payment of the XXXX MUD taxes.
In XXXX of XXXX the MUD tax district received the delinquent XXXX MUD tax from USAA, but the late payment penalty of {0.00} that had accumulated over 6 months was not included.
On XX/XX/XXXX, I paid the MUD district the penalty of {0.00} in order to prevent delinquent taxpayer action and additional penalties. The same day, I called USAA to ask for the {0.00} to be credited or refunded to me. The agent, XXXX, was unable to take any action to resolve the issue. She said the Tax department disputes any penalties and I should get those back from the MUD tax district. I am asking that USAA refund the {0.00} tax liability they caused.
Response Type: Closed with non-monetary relief
Public Response:
Company believes complaint caused principally by actions of third party outside the control or direction of the company
Date of Complaint: June 24, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.