Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 1368 complaints against USAA. USAA ranked Number 35 among all financial companies for the most complaints.
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: KY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: KY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: HI
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Bounced checks or returned payments
Full Complaint:
I lost my debit card and informed USAA. After that someone was depositing and cashing fraudulent checks with my account. USAA held me accountable for the debt without telling me why. I have been trying for months to get a straight answer and all I get is to be out on hold for hours and then no answer or resolution. I have requested a copy of the investigation and still none has been provided. They have since reported me to early warning system. Due to the lack of assistance my family paid the debt and its been over two weeks and they still have not lifted the hold with early warning system. This hold is making it so I cant open a checking account for direct deposits. In 1 week I called USAA 3 times and got put on hold and no resolution.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 29, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MI
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
Full Complaint:
While in XXXX, I trusted someone ( agent ) to take care of my property until I was released from XXXX, but believing I’d never get out, she betrayed my trust and committed fraud by using XXXX to transfer and embezzle all of my VA XXXX payments from my USAA Bank Account! A total of over {000.00}! She also used my credit cards, debit cards without my permission for her own bills and expenses. etc. She overdrew my accounts causing fees and closure! I was just XXXX of XXXX XXXX last week and released. However, I’m in deep debt, homeless, XXXX, and XXXX due to my bank fraud department allowing all my only source of income to be fraudulently stolen while I was in XXXX and blaming ME! I wrote my bank letters about the suspected fraud since 2019, but was ignored. They don’t care! And they advertise being a bank that cares & serves the nation ‘s veterans/heros! They have not. Please, HELP! : I have all my bank statements. I can’t even afford a lawyer …
She thought I’d never get out of XXXX. and sent me a very nasty letter in XX/XX/2019, same month the fraud began! She said, ” Nothing you can do about it since you’re in XXXX! ” Bank statements prove she used XXXX to transfer in her name!
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with explanation
Public Response:
Company believes complaint represents an opportunity for improvement to better serve consumers
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
Response Type: Closed with explanation
Public Response:
Company believes complaint represents an opportunity for improvement to better serve consumers
Date of Complaint: June 27, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
Full Complaint:
On XX/XX/2021 I attempted to use my USAA debit card, which has all of my money on it, to get gas. The card was declined. When I opened a USAA app, it showed that there is no card linked to account. When I called the bank, they stated that USAA no longer wishes to do business with you. When I asked for the reason, I was simply told it was management decision. I have approximately {00.00} in deposits next week from the Veterans Affairs ( protected veteran ) and paycheck. I have to make rental, car and insurance payments on the XXXX of XXXX. Was told by USAA that my account is due to be closed on the XXXX of XXXX and then I will be mailed a check with my funds, which should arrive in the middle of XXXX. Until then I will be without any money. All the money for my VA XXXX and education will be rejected and sent back to the VA, which will take unknown amount of time to be deposited into another account. I never received any notification of the account closing, otherwise I would not hold my money in it.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 26, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
Full Complaint:
I had an auto loan with USAA Federal Savings Bank ( USAA ) that I paid off on XX/XX/2021.
I am in the process of trying to get a mortgage to purchase a home so I requested XXXX update my credit report showing that this loan was paid off. XXXX opened an investigation which they closed on XX/XX/2021. XXXX stated they contacted USAA and USAA certified that there was still an existing balance of {000.00} on that account and that all of the information was up to date.
As part of the dispute process I provided XXXX proof that the account was paid off in it’s entirety with a statement from USAA, the top of which states, ” Congratulations! You’ve paid your loan in full. ” A cursory investigation by USAA would have shown that they account was paid off, but they failed to take any steps to correct this misinformation on my credit report in direct violation of the Fair Credit Report Act, 15 U.S.C. 1681s-2.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: June 28, 2021
Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: KY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.