Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2015, the CFPB received 9281 complaints against Wells Fargo. Wells Fargo ranked Number 5 among all financial companies for the most complaints.
Date of Complaint: April 12, 2015
Company Official Name: WELLS FARGO & COMPANY
State: GA
Product: Mortgage
Sub-Product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure
Response Type: Closed with explanation
Date of Complaint: April 12, 2015
Company Official Name: WELLS FARGO & COMPANY
State: VA
Product: Bank account or service
Sub-Product: Checking account
Issue: Problems caused by my funds being low
Full Complaint:
Hello-I was recently charged an overdraft fee of {.00} XXXX times on the same day by Wells Fargo. I called Wells Fargo to explain that in more than 8 years I ‘ve had my checking account with them, I have never been overdraft. In fact I never had overdraft protection in the first place. However they refused to waive any fees and continued to insist that they have to charge me XXXX times for my XXXX account being overdraft. This is reckless behavior by a big bank. Wells Fargo does not provide any way for me to see my overdraft settings online or give me the ability to turn it off. I get no email alerts if my account goes overdraft or if a customer service person turns on my overdraft settings without my knowledge. So I am asked to pay {0.00} for a service that I can not see I have, have no ability to turn on/off online, and I am not alerted to its status. I ask you help to have these charges waived. Below are the overdraft transaction amounts and date XXXX – $ XXXX – $ XXXX – $ XXXXThanks, XXXX XXXX
Response Type: Closed with explanation
Date of Complaint: April 13, 2015
Company Official Name: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-Product: Other mortgage
Issue: Loan modification,collection,foreclosure
Response Type: Closed with explanation
Date of Complaint: April 12, 2015
Company Official Name: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-Product: Savings account
Issue: Problems caused by my funds being low
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: April 12, 2015
Company Official Name: WELLS FARGO & COMPANY
State: MD
Product: Debt collection
Sub-Product: Credit card
Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid
Response Type: Closed with explanation
Date of Complaint: April 13, 2015
Company Official Name: WELLS FARGO & COMPANY
State: TX
Product: Bank account or service
Sub-Product: Checking account
Issue: Account opening, closing, or management
Response Type: Closed with explanation
Date of Complaint: April 13, 2015
Company Official Name: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-Product: Conventional fixed mortgage
Issue: Credit decision / Underwriting
Response Type: Closed with explanation
Date of Complaint: April 13, 2015
Company Official Name: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-Product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure
Full Complaint:
This is one of many issues I have had with Wells Fargo since the inception of my loan on my Maryland Property in 2004. After many years of endeavoring to obtain a loan modification, my status is in active foreclosure EVEN THOUGH Wells Fargo has received, and accepted, XXXX straight monthly loan payments for the full amount of the monthly payment due and owing. They have scheduled a sale even though they sent me several letters stating ” we will not conduct a foreclosure sale ” while my most recent loan modification submission is under review.
That said, not only have they scheduled a sale, but I ca n’t even get in touch with my ” home preservation specialist ” ( ” XXXX XXXX ” ) as Wells Fargo ‘s switchboard blocks any calls to her. In fact, I have NEVER spoken with her.
I have complained to the Executive Office ( CEO XXXX XXXX ) but all they have done is schedule the sale.
The attorney ‘s they use here in Maryland paid a fine and were sanctioned by the Attorney XXXX XXXX for robo-signing and false notarizing. That is a matter of public record- just look up XXXX XXXX ( SEE http : XXXX ) and/or XXXX XXXX ( SEE XXXX : XXXX ) Against this back drop, I am gainfully employed at a XXXX figure salary and can make my monthly payments in full even if WF does not lower my payment. So, at this point, diverting my phone calls, ignoring emails, sending form letters, dealing with sanctioned attorneys, tendering payments which are being cashed, they are still moving forward with the sale.
Wells Fargo ‘s conduct is deplorable, likely illegal, and clearly unethical, though I am not sure WF knows what that mean or, if they do, they clearly do not care. They need to be fully accountable for their actions complained of herein.
XXXX XXXX XXXX, XXXX.
Response Type: Closed with explanation
Date of Complaint: April 13, 2015
Company Official Name: WELLS FARGO & COMPANY
State: KY
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Loan servicing, payments, escrow account
Full Complaint:
Wells Fargo sent me a very misleading statement, intended to make one think if they did not take immediate action their home would be foreclosed on. I pay my mortgage each and every month, have never missed a month, and have never payed more than 30 days late.
Response Type: Closed with explanation
Date of Complaint: April 13, 2015
Company Official Name: WELLS FARGO & COMPANY
State: NC
Product: Mortgage
Sub-Product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure
Full Complaint:
I fell behind on my mortgage by XXXX payments last year and into this. Late last month I called Wells Fargo and agreed to make XXXX payments in bulk, which they accepted. At the time, Wells Fargo wanted to schedule automatic debits to cover XXXX, 2015 and XXXX, 2015 to which I agreed. However, Wells Fargo does not have my bank in their XXXX database and therefore lacks the system functionality to schedule those debits. To which I agreed to make the remaining payments through my online bill pay by XXXX XXXX, 2015 as demanded.
However, since that time I have been called XXXX daily by Wells Fargo Collections demanding that I schedule automatic debits to bring the loan current. I have explained to the callers at least XXXX times the agreement I have with them to bring the payments current. I have also explained to these callers Wells Fargo lacks the capability to execute the transactions through their own system limitations. Their regular suggestion that I am lying about my intentions is insulting.
I want to bring my payments current and have done everything in my power to do so. The loan will be current by XXXX/XXXX/15 as promised. And I do appreciate the consideration I have received relative to bringing the account current. But I do n’t think I should be subjected to harrasing phone calls because Wells Fargo lacks the capability to do what they are demanding I submit to, and that they can not communicate with themselves. All they need to do is listen to the records of my calls with them.
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.