We think everyone should know about the legal options that can get Spectrum to listen — and get you compensated.
This is especially true when that Spectrum complaint has to do with a mistake they made, one which costs you money. What’s more, there are times you rely on Spectrum services so if you don’t pay the bill, even if it is wrong, they will cut of a service you rely upon.
Phone calls with employees who don’t have any power waste your time and end with no solutions for your Spectrum complaint. Emails generate boilerplate auto responses, and by the time you reach an actual person, they still can’t do anything. Requests to speak with someone higher up with authority get ignored, or just take too long.
Or, they tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again with phone calls, emails, and your Spectrum complaint ignored, yet again.
What can you do other than feel like a chump who was taken advantage of?
Arbitration helps you get a satisfactory solution for your Spectrum complaint without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.
If Charter Spectrum doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
And FairShake helps you do so. We will send a demand letter to Charter Spectrum corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider whether to hire an attorney.
In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Begin the process by letting us know below about your complaint against Charter Spectrum. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.
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They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer