The information you need to take action
You have complaint against Spectrum, and it’s a major issue. What’s worse, Spectrum customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or negative impact to your credit. Maybe you just want Spectrum to admit they’re wrong and give you fair treatment. Either way, you’re looking to take action on your Spectrum complaint.
How can you make Spectrum hear your complaint? Can you sue Spectrum? What sort of compensation do customers get from Spectrum their complaints?
The first thing to know is that your Charter Spectrum contract probably limits the options you have for filing a formal legal complaint against the company. You generally have two options:
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Spectrum have gone:
In 2017-18, 18 complaints against Spectrum resolved through the arbitration system.
Among the complaints, 10 complaints resulted in a settlement for a whopping 56% of all complaints.
The average complaint against Spectrum asked for $10,291 in compensation.
At least 4 customers also received non-monetary relief for their Spectrum complaint.
Arbitration complaints against Spectrum took an average of seven months to resolve.
Complaints handled by FairShake often end before arbitration.
The arbitration complaint process against Spectrum costs money, but the company is usually responsible for paying expenses. Spectrum paid an average of $693 in fees per complaint.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Spectrum
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer