The information you need to take action
You have complaint against Spectrum, and it’s a major issue. What’s worse, Spectrum customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or negative impact to your credit. Maybe you just want Spectrum to admit they’re wrong and give you fair treatment. Either way, you’re looking to take action on your Spectrum complaint.
How can you make Spectrum hear your complaint? Can you sue Spectrum? What sort of compensation do customers get from Spectrum their complaints?
The first thing to know is that your Charter Spectrum contract probably limits the options you have for filing a formal legal complaint against the company. You generally have two options:
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Spectrum have gone:
In 2017-18, 18 complaints against Spectrum resolved through the arbitration system.
Among the complaints, 10 complaints resulted in a settlement for a whopping 56% of all complaints.
The average complaint against Spectrum asked for $10,291 in compensation.
At least 4 customers also received non-monetary relief for their Spectrum complaint.
Arbitration complaints against Spectrum took an average of seven months to resolve.
Complaints handled by FairShake often end before arbitration.
The arbitration complaint process against Spectrum costs money, but the company is usually responsible for paying expenses. Spectrum paid an average of $693 in fees per complaint.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Spectrum