How to Contact Chase Bank Customer Service

According to Forbes, Chase Bank ranks number six in the nation in size. With branches around the world, Chase is a massive banking institution. And yet, they have suffered from many customer service let downs like fraudulent Chase accounts.

Finding the right customer service representative for your needs can seem challenging, but it is not impossible. The following contact information should make it easier for you to reach the right customer service department when you need them.

Online banking, and online customer support, can save time and the frustration of waiting on hold. The customer service contact page is a great starting point for reaching Chase customer service. 

Personal checking and savings

You can open an account online, or sign in to your existing account to chat with customer service. For general inquiries, you can reach Chase at 1-877-260-2178 or 1-877-242-7372. For those outside the United States, call 1-713-262-3300.

For Online and Mobile Banking Technical Support, call 1-877-CHASEPC (1-877-242-7372). If you are outside the U.S., call 1-713-262-3300

If you are hearing impaired, you can reach TDD/TTY at 1-800-242-7383. If your card is stolen you can contact 1-800-935-9935.

With over 5,000 branches, you can find a branch close to you with this tool. You can also request a meeting with a local representative by filling out this form. 

To reach Chase via mail, send correspondence to

National Bank By Mail
P.O. Box 6185
Westerville, OH 43086

For overnight or certified mail, address correspondence to 

National Bank By Mail
Mail Code OH1-0333
340 S. Cleveland Ave.
Building 370
Westerville, OH 43081
United States

Business Services

Chase offers a wide array of business services. The easiest way to utilize customer service is by using the online customer service features. If you need to speak to a customer service representative, the following numbers should make it painless to connect with the support you need. 

Merchants can find a full range of services for accepting payments through Chase merchant services. For information and support, visit the support page. If you are having technical difficulties in accepting or processing payments, call 1-800-242-7338. Outside the United States, call 1-713-262-3300.

You can also reach technical support for merchants at Merchant.Support@chase.com.

Business checking account information can be accessed on this webpage. 

If you are interested in exploring Chase’s options for business loans and other services, visit this webpage to find information about available products. 

If you prefer to reach customer service via phone, Chase offers a variety of customer support numbers for business customers. 

Existing accounts—1-800-242-7338

Online Banking Technical Support—1-877-242-7372

Business Platinum Line—1-877-425-8100

Cash Management—1-800-606-7615

Merchant Services—1-888-886-8869

ACH Support—1-800-677-7477

Chase Business Customer Claims—1-866-564-2262

Debit Card Fraud Prevention—1-800-978-8664

Investments

To access customer service about Chase Investment Services, use the webpage or access the online ability to meet with an advisor. Chase also offers a page for learning and insights to help you establish and achieve your goals for investing wisely. 

Credit Cards

Chase offers a wide selection of credit cards to meet the needs of every customer. Visit the credit card resource center to find out what cards are available, use a side by side comparison tool, or apply for a card.

To reach customer service for personal credit cards, call 1-800-432-3117. International callers use 1-302-594-8200. Chase accepts operator relay calls. If you are deaf or have a speech disability, call 711 for assistance. 

To reach customer service for a business credit card, call 1-888-269-8690. International callers for business cards should call 1-480-350-7099.

To make payments by mail, use a check or money order with your name and account number. Mail to Cardmember Services, P.O. Box 6294, Carol Stream, IL 60197-6294.

For general inquiries, send mail to Card Services, P.O. Box 15298, Wilmington, DE 19850.

For members of the United States Military, you can access Chase Military Services at 1-877-469-0110 or by mail to SCRA Request, P.O. Box 183240, Columbus, OH 43218-3240.

If you have a dispute about a report to a credit bureau, send the information to Card Services, Credit Bureau Dispute Processing, P.O. Box 15369, Wilmington, DE 19850-5369.

If you still have issues with your Chase account or customer service, there are legal alternatives. You can file a complaint against Chase. While your user agreement likely prevents you from joining any existing Chase lawsuits, you can still sue Chase in small claims court, or use arbitration with help from FairShake. We file an official dispute against Chase Bank when customer service isn’t getting your problem resolved.