How to Contact JP Morgan Bank Customer Service

JP Morgan Chase & Co. is a multinational investment bank and is considered one of America’s Big Four banks, along with CitiGroup, Bank of America and Wells Fargo. When seeking to contact customer service, it can seem confusing, as JP Morgan merged with Chase in 2000. However, the two companies maintain separate customer service centers. 

JP Morgan handles investment banking, private banking, asset management, and private wealth management. The corporate headquarters of JP Morgan is located at 383 Madison Avenue in Midtown Manhattan, NY. Online, you can use the JP Morgan website. 

For general inquiries about JP Morgan, you can call 1-212-270-6000. For Chase Customer Service, call 1-800-935-9935. If you are a private banking customer of JP Morgan, you can visit their Contact Us page for information about various ways to reach customer service. If you are interested in becoming a private bank client, visit the Private Bank Client website and fill out the form for a customer service specialist to contact you. 

If you are seeking to apply for a small business loan through JP Morgan, you can fill out the application located here. JP Morgan Investment clients can log on to their accounts and contact customer service from the website.  JP Morgan Private Bank clients can log on to their accounts, and contact customer service from this webpage. 

JP Morgan offers numerous apps to help you monitor your investments and to do banking on the go. Visit their app page to locate the apps best suited to your needs. 

For information about Trusts and Estates, visit the webpage, fill out the contact form, and a customer service specialist will contact you. 

For help in creating a comprehensive Wealth Management plan, visit their website and fill out the contact form. You will be allowed to schedule an appointment with a wealth management advisor. 

To reach JP Morgan Lending, or credit solutions, visit the webpage and select which lending product you are interested in. JP Morgan lending hs a wide array of products ranging from real-estate lending to insurance policies. There are customer service specialists for each product, and you can find how to contact the right specialists on each product’s webpage. 

Commercial Banking

If you are a customer who uses JP Morgan for commercial banking, visit the Connect with an Expert page to be connected to a customer service specialist who can help you find what you need. For general service questions, you can reach JP Morgan commercial services by calling 1-866-954-3718. For Positive Pay technical issues, call 1-800-235-2686, or you can contact them by fax at 1-817-399-5550.

Private Investing and Asset Management

If you are an established customer with JP Morgan or seeking to set up a new investment account, you can reach them through their online site for private investing. For asset investing, you can also contact them via mail at JP Morgan Funds, PO Box 209143, Kansas City, MO 64121-9143.