When Check Into Cash customer service fails

Here's How to File a Claim Against Check Into Cash Payday Loans

When Check Into Cash hits you with hidden fees, robocalls, bait-and-switch scams, and other harassment, these are your option to file an official legal complaint against them.

What is a Payday Loan?

Payday loans are small, short-term loans that have to be repaid quickly with an extremely high interest rate. Most people can borrow between $50 and $1,000 with a payday loan with the average being $300. Typically speaking payday loans require repayment within 30 days and with all of the extra fees and interest rates combined the total interest ranges between 260% and 640%.

Common Issues with Check Into Cash Payday Loans

There are a lot of tactics to watch out for with payday lenders.

  1. Bait and switch tactics are very common where the lenders will charge customers hidden fees that weren’t advertised at the time they took out a loan.
  2. Payday lenders tend to use abusive or otherwise unfair practices like failing to present the loan price as something which can be negotiated, convincing unsophisticated or otherwise unknowing borrowers that they have to sign on the dotted line with the terms they are presented.
  3. Very aggressive collection practices where lenders sue a borrower for a single bounced check, adding additional penalties and sometimes sending the debt to a collection agency immediately are quite common. This usually results in threatening phone calls and emails, among other forms of harassment.
  4. They target low-income communities and military communities, where they deplete the assets of that community.

In fact, there is current government action against Check into Cash Payday Loans from the Department of Business Oversight.

On December 11, 2017 Check Into Cash of California Inc entered into a consent order with the Department of Business Oversight. The Assurance settles allegations that the business paid for referrals of some of its CFL loan borrowers, failed to adequately assess some borrowers’ ability to repay loans, failed to permit some borrowers to make advance payments in any amount on any loan contract at any time, the business also charged borrowers in excess of the rates of charges prescribed, and also made materially misleading statements or representations to some borrowers about the terms or conditions of their loans. Under terms of the Assurance, the business agreed to desist and refrain from the above violations, they agrees to refund borrowers totaling $121,587.40, and agreed to pay investigative fees in the amount of $18,238.11. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

For more details, click here.

So, what can you do to file a claim against Check Into Cash Payday Loans for these and other issues?

File a Claim in Small Claims Court

What is it?

The fine print of your loan agreement with Check Into Cash payday loans typically prohibits you from engaging in most lawsuits. But the one exception is small claims court. Using small claims court, assuming your claim qualifies, you can bring your issue before a local judge and get compensation.

When to try it:

This is a very time-consuming process, it costs money, and takes multiple trips to the courthouse so it’s best to do it when you have a lot of time and energy on your hands or in the event that you really want to make your case against the company public.

What you need to do:

Find your small claims court and verify what the requirements are where you live. Every location is different so your state and county might have specific rules for how this process is to be done. Find your state court website here.

What to expect:

If you follow each of the steps laid out by your specific small claims court and you have a good case against the company, it’s very likely that you will get compensation. It’s also likely that the company will offer you a settlement early on in exchange for dropping the civil lawsuit against them.

File a Complaint with the Consumer Financial Protection Bureau Against Check Into Cash Payday Loans

What is it?

The Consumer Financial Protection Bureau is an organization that has a complaint database. The Consumer Financial Protection Bureau is a federal agency, the first-of-its-kind with the authority to regulate the payday loan industry.

When to try it:

If you have a complaint about the following, the Consumer Financial Protection Bureau wants to know about it:

  • Unexpected fees or interest charges
  • Unauthorized or incorrect charges to their bank account
  • Payments that were not credited to their loan
  • Problems contacting the lender
  • Not receiving money after they applied for a loan

What you need to do:

You can submit a complaint online by visiting www.consumerfinance.gov/complaint. You can also call the toll free numbers 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372). If you want to send a fax, send it to the CFPB at 1-855-237-2392. You can mail a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244.

What to expect:

Don’t expect to get compensation this way but rather to lodge a formal complaint against the company for bad business practices and potentially help the Consumer Financial Protection Bureau exercise justice.

File a Better Business Bureau Complaint against Check Into Cash Payday Loans

What is it?

The Better Business Bureau (“BBB”) and its local chapters are private organizations that collect and publish complaints against a wide range of companies.  One of those companies is Check Into Cash payday loans. They will gather information from customers like yourself and complaints to give the company a rating. But they also give the company an opportunity to respond to these complaints.

When to try it:

The best time to try it is when the BBB page shows that the company is actively responding to complaints. You can of course post your complaint at any time whether they’re responding or not but the likelihood that your complaint will result in compensation is better if the company is actively engaged.

What you need to do:

Go to the Check Into Cash Payday Loans BBB profile here and follow the instructions for submitting a complaint.

What to expect:

The outcome depends entirely on whether Check Into Cash payday loans is responding. It’s entirely up to them to read and respond to the complaints lodged against them on the BBB profile. However, if they are responding, they might contact you directly or you might receive notification from the BBB that they have reached out. At this point you might be asked to provide further clarification or documentation to substantiate your claim.

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