There’s more than one way to contact Chime. And if they don’t listen you have options…
If customer service hasn’t come through for you, FairShake can help make Chime listen. Chime is a financial technology company that provides banking services through Bancorp Bank. Chime is not a bank but instead gives members a spending account and optional savings account to allow them the opportunity to grow their credit history with a secured credit card. Secured credit cards are credit cards given to you in exchange for a deposit. However much you deposit is the credit line you have. However, with this type of spending account, you get the benefits of online banking, mobile banking, and a Visa credit card that helps rebuild credit.
So, who do you call when you have questions about your Chime credit card?
Their main contact number is 844-244-6363, and you can call it 24/7. However, if you want to speak with an actual specialist, they are only available Monday through Sunday, 3 a.m. through 11 p.m. Central Time. The primary contact number will route you through to an automated system if you call outside of these hours. You can also email their support team at email@example.com.
If you want to submit a request about things like fraudulent accounts or hidden fees, you can choose from their drop-down menu of support options. For fraud, you can call Chime right away using the regular customer service number at 1-844-244-6363, use the mobile app to contact the support team directly or send an email to: firstname.lastname@example.org.
Chime also offers an FAQ page with a wide range of questions about the basics of a Chime account, how to get started, and what to do for security.
Chime also has a list of popular articles where you can get answers about using ATMs, depositing money, or what to do if your card is lost or stolen. If, for example, you use the popular articles because your credit card is lost, they give you step-by-step instructions using the app or through the website for replacing a card and registering your current card as lost or stolen. If you have trouble, you can use the main contact number or the primary support email.
Chime has similar guides for the following topics:
Most of their customer service revolves around online help articles or step-by-step guides with screenshots. This can be very useful for fundamental issues. Still, if you are having a problem beyond fundamental issues, they only have one customer service number, which can make it challenging to get a hold of an actual person, let alone get a resolution.
If you still have issues with your account or customer service, you have legal Alternatives. You can file a complaint against Chime. Your user agreement probably prevents you from joining lawsuits, but you can sue Chime in small claims court or use binding arbitration when customer service doesn’t resolve your issue.
Share your complaint about Chime with FairShake today.