Not getting results from Citibank customer service? You may have options to escalate…
Citibank is a large provider of financial services and banking accounts for millions of customers across the United States. Like many financial businesses, they have made a name for themselves by providing excellent customer service and keeping customers like you happy. They do this by providing a range of ways to reach out depending on your circumstances and your issues.
Below we’ve outlined the multiple ways that you can get a hold of them.
They recommend that you use Citi Online for the fastest way to manage your account and get help. But if you are not able to get help, you can send them a message or use the chat feature. You have to Sign on to chat with a representative though, as it has to be through the secure and encrypted portal on their website.
If you have an issue with your account, CitiGroup Bank recommends that you use the Citi Mobile® App. For this you can use the Message Us feature in the Citi Mobile® App and once a representative sees it and responds, you will get a notification on your mobile device.
Phone is the easiest way to get a hold of a live person. You can contact them at:
1 (800) 374-9700
If you happen to have (or perhaps your grandparents have) a fax machine, you can use their fax number too. There are plenty of online-based services that send faxes for you (so you don’t have to leave the house or head to grandma’s) if you need to send tangible copies of information about your problem.
Citi uses social media to communicate quite quickly with customers and the public. You can send them a private Facebook message at https://www.facebook.com/citi/.
You can also use Twitter to post your questions at @AskCiti.
If you have an issue about your account that might be settled at the local level, you can use this link to book an appointment: https://online.citi.com/US/ag/contactus. This is a great way to book an appointment with a local banker who might be able to get you answers quickly.
If you prefer snail mail, you can send your handwritten message to:
Citibank Client Services
PO Box 6500
Sioux Falls, SD 57117
Citibank Client Services
U.S. Service Center
P.O. Box 769007
San Antonio, TX 78245-9966
When you contact Citibank customer support, especially if you are connected to a live person, you should be prepared. This means:
Unfortunately, no big company is perfect. You might have tried to reach out to Citigroup bank with every method possible and just run into bad luck and dead ends. You might think that you have no options left but that’s far from true. You can still sue Citigroup Bank in small claims court or you can file a claim for arbitration.
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