The information you need to take action
So you have a Citibank complaint. A major issue. And Citibank customer service hasn’t solved your Citibank complaint either, just given you the runaround.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Citibank to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Citibank complaint.
So, the question is: how can you make Citibank hear your complaint? Can you sue Citibank? What sort of compensation do customers get from Citibank their complaints?
The first thing to know, is that your Citibank contract probably limits your options for legal complaints against Citibank. You generally have two options:
We at FairShake can help you file a claim against companies like Citibank. We’ll take your Citibank complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Citibank have been resolved:
In 2018, 111 Citibank complaints were resolved through the arbitration system.
Among these complaints, 90 Citibank complaints resulted in a settlement – that’s 81% of complaints.
Although settlement amounts are secret, the average complaint against Citibank asked for $26289 in compensation.
At least 11 customers also received non-monetary relief for their Citibank complaint as well.
Arbitration complaints against Citibank took an average of over 6 months to resolve.
Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Citibank costs money, but the company is usually responsible for costs. Citibank paid $464 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Citibank through the American Arbitration Association.
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