How to Contact Citizens Bank Customer Service

When customer service fails, FairShake can help you make Citizens Bank listen. 

Citizens Bank is an American Bank based out of Rhode Island, operating along the east coast. The company was founded in 1828 and continues to provide consumer banking services. In spite of how long they have been around, the company is still prone to customer service complaints over things like fraudulent accounts and hidden fees. So how can you get a hold of someone when you have issues?

Start with their general customer service number at: 1-800-922-9999.  If you need to connect with a banker or advisor, they have a way to schedule or request an appointment online. 

Citizens Bank offers an FAQ section that has a handful of specific questions and guidelines regarding debit cards, direct deposit, online banking and Bill Pay, ordering checks, transferring funds, and other generic account information. For example:

• If you have a question about direct deposit like, “how do I set up direct deposit with citizens?” the drop-down menu tells you that you can easily do so directly from your account or call a representative at 1-877-360-2472.
• If you have a general account question like “how do I order checks?” the drop down menu explains that you can do so online, in person, or you can call 1-866-322-1350. If however you have to change the name or address on your checks, the general customer service number at 1-800-922-9999 is recommended.
• If you have a question about debit cards like, “how do I activate my debit card?” the drop down menu sayts you can do so by making a purchase, visiting an ATM, or calling 1-800-527-1800. 

If you want to call customer service about a specific problem because the frequently asked questions section wasn’t enough and you don’t want to schedule an appointment at the branch, you have to start by selecting a topic from their drop down menu. Below is a guide for the various phone numbers based on your financial service and needs:

Credit Cards

If, for example, you select “credit cards” from the drop down menu, it provides you with a direct phone number. Credit card servicing is available at 1 800 684-2222. They are available from 7 a.m. until 10 p.m. Monday through Friday and Saturday and Sunday from 9 a.m. until 6 PM. If you want to file a claim for fraud, you use the same number during the exact same hours. 

Checking Accounts

Questions about your checking account Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-922-9999

Checking product information or to open a new checking account Monday-Friday 9am-8pm, Saturday/Sunday 9am-5:30pm

1-877-360-2472

Debit card issues Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-877-242-7837

Overdraft Protection Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-922-9999

Deluxe Business Check Re-Order Line Monday-Friday 7am–7pm CST, Saturday 8 am–4:30 pm CST

800-231-9915

Deluxe Personal Check Re-Order Line Monday – Friday 8am–9pm Saturday 9am–5:30pm

1-866-322-1350

To file a fraud claim or merchant dispute Monday–Friday 7am–10pm Saturday/Sunday 9am–6pm

1-800-922-9999

Savings Accounts

Questions about your savings account Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-922-9999

Savings product information or to open a new savings account Monday-Friday 9am-8pm, Saturday/Sunday 9am-5:30pm

1-877-360-2472

Overdraft from savings program Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-922-9999

Online and Mobile Banking

For online and mobile banking, the number you call for customer service is based on your issue:

Questions about personal Online Banking Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-656-6561

Questions about Mobile Banking Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-877-670-4100

Questions about Business Online Banking Monday-Friday 7am-7pm, Saturday 9am-6pm, Closed Sunday

1-877-229-6428

Mortgages

Questions about your existing mortgage account

1-800-234-6002

Refinance or apply for a new mortgage

1-888-514-2300

Student Loans

Citizens Bank also offers student loans and if you are interested in a student loan or getting some form of banking account as a student they have separate numbers as well:

Student Borrowing

1-888-411-0266

Banking For Students

1-800-600-0008

Investment and Retirement

Citizens Bank offers a wide range of investment and Retirement Services some of which fall under the category of “money markets” or “retirement services”. They each have different numbers depending on what you need.

Citizens Securities, Inc.℠ existing investment and retirement accounts

1-866-919-4520

SpeciFi® digital advisor enrollment assistance or account inquiries

1-866-471-5465

Premier Advisory or automated account inquiries

1-866-919-7699

Clarfeld | Citizens Private Wealth™ or automated account inquiries

1-866-605-4357

Retirement Services at 1-800-948-7200.

Money Markets

Questions about your money market Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-922-9999

Money market product information or to open a new money market Monday-Friday 9am-8pm, Saturday/Sunday 9am-5:30pm

1-877-360-2472

Home Equity

Talk to home equity advisors

1-800-340-5626

Consumer Finance Servicing

Monday-Friday 7am-10pm and Saturday and Sunday 9am-6pm

800-708-6680

Loan applications

800-340-5626

CDs

Questions about your CD

Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-800-922-9999

For CD product information or to open a new CD:

Monday-Friday 7am-10pm, Saturday/Sunday 9am-6pm

1-877-360-2472

Business Banking

Businesses looking to use Citizens Bank or businesses who already have an account with Citizens Bank can use the following three contact numbers depending on their situation:

Business Banking – to open a New Account

Monday-Friday, 7:00am-7:00pm EST

Saturday, 8:00am-5:00pm EST

1-800-4BUSINESS (1-800-428-7463)

Business Banking – Customer Service

Monday-Friday, 7:00am-7:00pm EST

Saturday, 8:00am-5:00pm EST

1-800-862-6200

Questions about Business Online Banking

Monday-Friday, 7:00am-7:00pm EST

Saturday, 8:00am-5:00pm EST

1-877-229-6428

If you still have issues with your Citizens Bank account or customer service, you have legal alternatives. You can submit a complaint against Citizens Bank. Your user agreement probably prevents you from joining existing lawsuits but you can still sue Citizens Bank in small claims court or file an official dispute using legally binding arbitration.

Share your complaint about Citizens Bank with FairShake today.