How to Sue Citizens Bank

Looking to sue Citizens Bank? Small claims court is an option, and you may have others…

So you’re looking to sue Citizens Bank?

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Tired of hitting dead ends when trying to get a refund from Citizens Bank? Feeling like there’s nowhere to turn?

You’re not alone. It seems like many people have tried all the Citizens Bank customer service options, but still feel unheard.

There are different ways to file a complaint against Citizens Bank, but none have the same power and leverage as taking legal action.

So, if you’re thinking of suing Citizens Bank, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.

What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Citizens Bank to push legal claims into the private realm of consumer arbitration, away from conventional courts.

But here’s the thing: your Citizens Bank contract doesn’t have the power to take away your right to pursue legal action by suing them.

Here’s what you can do…

Two options to Sue Citizens Bank:

  • Consumer Arbitration: This involves accessing an official and independent dispute resolution process that is not a court. It provides an opportunity to seek compensation for your complaint without the need to appear in person. For many, this can be a preferable option.To find out if you can take Citizens Bank to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.

    Learn more about the consumer arbitration process here.

  • Small Claims Court: If you prefer to avoid the arbitration system, you can opt for Small Claims Court. You should know that the procedures for Small Claims Court may vary depending on your jurisdiction.Taking Citizens Bank to Small Claims Court will typically involve appearing in person and completing necessary forms.

If you’re ready to sue Citizens Bank in Small Claims Court, read on below:

Taking Citizens Bank to Small Claims Court Step-by-Step



Are you ready to take Citizens Bank to small claims court? Small claims courts are restricted to particular sorts of issues, so start by making sure yours qualifies. There are two things you should keep an eye on:

  1. The amount of money: Every small claims court sets a maximum dollar size for the claim you can bring. In most states it’s either $5000 or $10,000, but it can be as low as $2,500 (in Kentucky and Rhode Island). You can find a list of all 50 states’ monetary limits here.
  2. The type of relief: There are two types of awards that you can seek in a lawsuit – monetary (a dollar value payment) and equitable (any non-monetary request). Most small claims courts can only grant monetary awards.


Small claims courts generally demand that you first attempt to resolve your issue with the person you’re suing (the “defendant”) on your own before filing a claim. So, if you want to sue Citizens Bank in small claims court, you must first send them a demand letter.

You can write your letter in a few lines. Tell Citizens who you are (your name, address, phone number, and account number), what the problem is, and what you want them to do about it. The entire letter might be only a few sentences long; remember that you’re simply checking a box before submitting your real claim.

When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address.

Citizens Bank may receive mail at this address. (Check your contract to confirm the correct address for legal notices):

Citizens Financial Group, Inc.

If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.



In order to sue Citizens Bank in small claims court, you’re going to need to fill out some paper work.

Each state has a set of forms that need to be filled out to file a claim, and sometimes counties will provide additional forms. The correct forms for your location will be available for free on your state court’s website.

Make sure you fill out enough forms – most states that require you to file forms by mail or in-person will ask for 3 or 4 copies. If you don’t have the right number, they will not accept your claim.



When you’re done filling out the court forms, it’s time to give those forms to the court. This process, called “filing” can be a bit tricky.

Many courts will require you to physically come to the courthouse during specific hours and days to hand-deliver the forms to the court’s clerk. Other courts may allow you to file by mail, fax or (for a few courts) online.

All courts will require you to pay a filing fee before they allow your to sue Citizens Bank in small claims. This fee, which will be published on your court’s website, can sometimes be waved if you are low income based on certain requirements.

When you file your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Keep it safe and bring it with you on the day of your hearing.



If you’ve made it this far – good work! Suing Citizens Bank in small claims can be a long and tough process.

Once you’ve filed the documents necessary to bring your lawsuit against Citizens Bank, you must notify them of the suit. This is known as “serving” Citizens. You must deliver a copy of your filed papers to Citizens Bank in order to do this.

Look at your court’s website for instructions on how to properly deliver your forms to Citizens Bank, or search for “[your state] small claims service of process”. Courts have many strange rules about how to serve a defendant, and your claim will be dropped if you do not follow them perfectly. So be careful!



When the court clerk gives you a court date (after you file your forms), make sure to put it on your calendar.

Make sure you know which courthouse to go to. Bring your copy of your filed forms, and any other evidence that backs up your case against Citizens Bank.

Sometimes, Citizens will not show up to oppose you. If that happens, take advantage of the situation to focus on your side of the story.

Not looking to go to small claims court?

Share your complaint and learn your options. Some complaints may be matched to an attorney.

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