A legal option that can get Comcast Xfinity to listen — and get you compensated.
This is especially true when that same company makes a mistake which ends up costing you money. And you can’t very well ignore the mistake, otherwise they cut off your service, or worse, send things to collections.
So you start with Comcast customer service, but those phone calls connect you (after hours on hold) with people who don’t have the authority to fix it. So you try email, but that just goes down a black hole with inadequate responses. Even requests to speak with someone higher up at corporate with authority take too long or get ignored.
Worse, they assure you they will make things right, but they don’t. So you have to start the phone calls, emails, and requests all over again.
What can you do other than feel like a chump who was taken advantage of?
Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
And FairShake helps you do so. We will send a demand letter to Comcast corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider whether to hire an attorney. Arbitration gives you the option to use one or not use one.
So when would you use one? If you have certain common complaints that fall under specific laws, it is much easier to get a compensation aware that is high without one. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.
Begin the process by letting us know below about your complaint against Comcast. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.