So you have a problem with Comcast — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.
You might start trying to contact Comcast on their Main Customer Service line at (800) 934-6489 or through their online customer service at https://www.xfinity.com/xfinityassistant/.
But if you’re looking for how to contact Comcast, you probably already tried those options, and are looking to contact a real person at Comcast who can actually do something.
Here are some customer service hacks you can use to contact Comcast’s corporate office and potentially reach a real person:
Call the Comcast VIP Customer Service number at (866) 671-5645.
Want VIP treatment? We’ve learned that Comcast has a special customer service department just for wealthy and famous customers. There’s usually no wait time, and the agents are specially trained to be helpful and expedite your issue.
Call the Main Line for Comcast’s Executive Offices at (215) 286-1700.
At this direct line to Comcast’s corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast’s top lawyer). You probably won’t get through to a senior executive directly, but their assistant will often transfer you to an escalated customer service process that is more likely to get results.
(Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.)
When customer service can’t solve your problem, what’s the next way to try to contact Comcast? For a lot of dissatisfied Comcast customers, the next step is to start a legal process.
If you want to contact Comcast to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting Comcast at their legal address.
Sending a demand letter to contact Comcast at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact Comcast, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from Comcast under your Comcast contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with Comcast to an independent arbitrator. (Comcast’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact Comcast at their legal address with a legal notice. Contacting Comcast to initiate arbitration can get them to act — some customers with severe complaints against companies like Comcast get compensation in the thousands of dollars.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer